Delivery Manager (Technical)

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This is a technically hands-on delivery leadership role: you will be expected to understand architecture, code quality, environments, and release pipelines well enough to guide engineers, challenge estimates, and lead technical conversations with client stakeholders. The role operationalizes the 3M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. You will work as a peer with global counterparts, drive client satisfaction, and proactively identify risks and expansion opportunities.Because many of our clients are based on the US West Coast, this role includes regular late-night coverage from India so that PST clients have a responsive, accountable delivery lead during their working day.QualificationsRequired8+ years of delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA engineering) of at least 3 yearsStrong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelinesAbility to read and review code or technical designs and hold credible technical discussions with engineers and client architectsExperience managing multiple clients simultaneously (shared PM model)Strong working knowledge of Agile, DevOps, and hybrid delivery modelsProven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)Excellent client-facing communication and risk management skills, including experience working with US clientsFamiliarity with tools like Jira, Confluence, DevOps pipelines, and health dashboardsWillingness and ability to work late-night hours (up to ~1:00–2:00 AM IST) for PST client coverageWillingness to come to the office on short notice and to travel as business needs ariseA dedicated home workspace with reliable internet and power backup for remote workPreferredExperience with staff augmentation ? value-add delivery transformationBackground in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)Hands-on exposure to test automation, security and compliance practices, and AI-assisted developmentPMP, CSM, SAFe, or relevant cloud/DevOps certificationPrior experience in a peer delivery model with global teams