Dental Front Desk Coordinator

At Grand Rapids Dental Team (part of Seva Dental Team), the front desk is not just a desk. It is mission control. 🚀We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.Why This Role MattersThe patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.HoursMonday - Tuesday8:00 A.M. - 5:00 P.M.Wednesday8:00 A.M. - 4:00 P.M.Thursday7:00 A.M. - 2:00 P.M.Fridays: OFF! 🎉Yep, you read that right. No Fridays. Start your weekend early every week. 🙌What You’ll DoYou will help create an excellent patient experience while keeping the front office organized and on track.Day-to-day responsibilities include:Answering patient calls throughout the dayScheduling and confirming appointmentsChecking patients in and outVerifying patient insurance benefits and eligibility prior to appointmentsReviewing and documenting patient financial and insurance responsibility with 100% accuracyCollecting payments for services performedManaging the daily patient scheduleReaching out to patients due for treatment or hygiene visitsUsing scheduling tools to fill cancellations and past-due appointmentsFollowing up on outstanding and past insurance claims as neededPosting insurance payments and EOBs accuratelyCollecting past-due balancesSupporting the team during morning huddles and throughout the dayWhat We’re Looking ForThis role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.Qualifications:Strong computer skills and confidence learning systems quicklyAbility to multitask in a fast-paced environmentProfessional, positive, service-focused attitudeTeam player who works well with others2+ years of experience in a direct customer-facing roleDental office experience preferredExperience with insurance verification, posting insurance payments, and EOBs requiredFamiliarity with dental practice management software is a plusBenefitsWe take care of our team, too.Medical insuranceVision insuranceLife insuranceSeva Dental coverage, including immediate family401(k)Holiday payPTOMonthly bonus opportunityA four-day workweek with Fridays off 🎉Ready to Join Grand Rapids Dental Team?If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we’d love to meet you.Come be the reason patients feel taken care of before they even sit in the chair. 🦷✨And did we mention... no Fridays? 😉