Dental Front Desk Patient Coordinator / Dental Receptionist

Livonia Dental Team | Full-TimeAt Livonia Dental Team, part of Seva Dental Team, the front desk is not just a desk. It is mission control.We are looking for a full-time Dental Front Desk Patient Coordinator / Dental Receptionist to help keep our busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.This role is a great fit for someone with dental front office experience who is organized, warm, fast on a computer, comfortable with dental insurance, and able to juggle scheduling, patient communication, insurance verification, payments, and follow-up with a steady hand.Why this role mattersThe patient experience starts before a patient ever sits in the chair. As our Patient Relations Coordinator, you are often the first voice patients hear, the first face they see, and the person who helps them understand their appointments, insurance, financial responsibility, and next steps.You are the hub of the dental office. You help the schedule stay full, the day stay organized, and patients leave feeling cared for and clear about their treatment. What You’ll DoAs a Dental Patient Relations Coordinator, you will support both the patient experience and the daily operations of the front office.Day-to-day responsibilities include:Answering patient phone calls and providing excellent customer serviceScheduling, rescheduling, and confirming dental appointmentsChecking patients in and outManaging the daily patient schedule and helping keep the office on trackVerifying dental insurance benefits and eligibility before appointmentsReviewing and documenting patient financial responsibility and insurance responsibility accuratelyCollecting patient payments for services performedFollowing up with patients who are due for treatment or hygiene visitsUsing scheduling tools to fill cancellations, openings, and past-due appointmentsFollowing up on outstanding dental insurance claims as neededPosting insurance payments and EOBs accuratelyCollecting past-due patient balancesSupporting the dental team during morning huddles and throughout the dayHelping create a positive, organized, and welcoming patient experienceWhat We’re Looking ForWe are looking for someone who can communicate clearly, stay calm when the day gets busy, and keep details from slipping through the cracks.Qualifications:Dental front office, dental receptionist, or dental patient coordinator experience requiredExperience with insurance verification, insurance payment posting, and EOBs requiredStrong computer skills and confidence learning dental practice management softwareAbility to multitask in a fast-paced dental office environmentProfessional, positive, service-focused attitudeStrong communication and patient service skillsTeam player who works well with doctors, hygienists, dental assistants, and front office teammates2+ years of experience in a direct customer-facing roleFamiliarity with dental practice management software is a plusBenefitsWe take care of our team, too.Benefits include:Medical insuranceVision insuranceLife insuranceSeva Dental coverage, including eligible immediate family401(k)Holiday payPaid time offMonthly bonus opportunityReady to Join Livonia Dental Team?If you love creating a great patient experience, thrive in a busy dental office, and know your way around dental front desk operations, we would love to meet you.Come be the reason patients feel taken care of before they even sit in the chair.  🦷✨