Dental Front of House Receptionist / Patient Coordinator

Mint Dental Clinic – Elephant & Castle, LondonFull-time | Competitive salary depending on experienceMore than just receptionWe are looking for an exceptional Front of House Receptionist / Patient Coordinator to become one of the first and last people our patients interact with at Mint Dental Clinic.This is not simply an administrative position.You will be responsible for creating a warm, professional and highly organised patient experience — welcoming patients into the practice, managing their journey through the clinic, dealing confidently with enquiries and ensuring that every patient leaves knowing exactly what happens next.For the right person, there is a clear opportunity to develop beyond front of house and progress into a Treatment Coordinator role, supporting patients through more complex treatment journeys and helping them understand their options and next steps.About Mint Dental ClinicMint Dental Clinic is a modern, multidisciplinary private dental practice in Elephant & Castle, London.We have four surgeries and a team consisting of general dentists, hygienists and visiting clinicians providing advanced areas of dentistry.Our ethos is simple: provide excellent dentistry while making sure patients feel listened to, well informed and confident about the decisions they make regarding their care.We believe exceptional clinical care needs to be matched by an exceptional patient experience.That is where this role comes in.The RoleYou will take ownership of the day-to-day front-of-house patient journey.Your responsibilities will include:Warmly welcoming and checking patients into the practiceChecking patients out following their appointmentsTaking payments and arranging future appointmentsEnsuring patients understand their next steps before leavingManaging telephone, email and online enquiries from existing patientsResponding professionally and efficiently to patient questionsCoordinating appointments across clinicians and different areas of treatmentHelping maintain an organised and productive appointment bookFollowing up patients where further appointments or information are requiredCommunicating effectively with dentists, nurses, hygienists and the wider teamMaintaining accurate patient records and administrative informationHandling sensitive or challenging conversations calmly and professionallyTaking ownership of problems rather than simply passing them onYou will become someone both our patients and clinical team can rely upon.Progression Into Treatment CoordinationWe are particularly interested in finding somebody who wants to develop their career within dentistry rather than remain in a purely reception-based position.As your knowledge and confidence grow, we will train you to take on greater responsibility for the patient journey.This may include:Supporting patients following treatment consultationsHelping patients understand the treatment journey already discussed with their dentistDiscussing fees, appointment sequencing and finance optionsFollowing up patients who are considering treatmentUnderstanding and addressing barriers such as timing, anxiety or financesCoordinating more complex treatment involving several cliniciansSupporting patients from initial consultation through to treatment completionDeveloping into a dedicated Treatment Coordinator / Patient AdvisorOur approach is not about hard selling dentistry.It is about clarity, trust, excellent communication and helping patients make informed decisions that are right for them.Dental Nursing ExperiencePrevious dental experience is highly desirable.A qualified dental nurse or someone with dental nursing experience would be particularly well suited to the position.Being able to provide occasional nursing support when required would be a significant advantage and would allow you to develop a much deeper understanding of the treatments and patient journey within the practice.However, your primary position will be front of house and patient coordination, rather than a full-time nursing role.This Role Is For You If…You are:Naturally warm, confident and professional with patientsAn excellent communicator both face-to-face and over the telephoneHighly organised and able to manage several things at onceComfortable taking ownership and responsibilityCalm when dealing with difficult situationsDetail-focused and reliableCommercially aware while remaining patient-centredComfortable discussing fees and paymentsProactive rather than waiting to be told what to doInterested in understanding dentistry and the treatments we provideKeen to develop professionally and take on more responsibility over timeMost importantly, you understand that great front of house is not simply answering the phone and booking appointments.It is about making patients feel looked after from the moment they contact the practice until the moment their treatment is complete.Ideally You Will HavePrevious dental reception, dental nursing or patient coordination experienceExperience working within a private dental practiceStrong telephone and customer-service skillsExperience using dental practice management softwareConfidence discussing appointments, treatment fees and paymentsGood written communication and attention to detailGDC registration as a dental nurse would be an advantage but is not essential.Why Join Mint Dental Clinic?You will be joining an ambitious and growing private dental practice with the opportunity to build a genuine career rather than simply fill a reception position.You will work alongside a multidisciplinary clinical team, gain exposure to a wide range of dentistry and receive support to develop your skills in:Front of House → Patient Coordination → Treatment CoordinationWe are looking for somebody who wants to become an important long-term member of the practice and grow as the clinic continues to develop.If you are excellent with people, highly organised and want a role where you can progressively take on greater responsibility within a modern private dental practice, we would love to hear from you.