Dental Office Receptionist

Location: Balham, London (office-based, covering reception operations across our Balham, Putney and Earlsfield practices)Job Type: Full-time or part-timeCompany: The DentistAbout UsThe Dentist is a growing private dental group with practices across Balham, Putney and Earlsfield. As we expand, we're building a central office function to support and strengthen front of house operations across every site, and this role sits right at the heart of it.About the RoleThis is a exciting opportunity to join the "engine room" of a growing dental group. Based in our Balham office, you'll be the glue between our practices, making sure patients are followed up, labwork is on track, and every enquiry is given the best chance of becoming a booked consultation.This isn't a typical front-desk role. You won't be sat behind reception all day, you'll be working across our sites remotely from a central office, owning processes that keep patient care moving and revenue flowing.What You'll Be DoingPatient follow-up — proactively chasing outstanding treatment plans, unbooked patients and post-consultation enquiries so nothing falls through the cracksLabwork coordination — tracking lab cases across all sites, chasing turnaround times, and ensuring cases are ready and matched to appointmentsLead management & conversion — handling new patient enquiries with a sales-focused mindset, converting leads into booked consultations and treatment startsCross-site support — working closely with reception teams at Balham, Putney and Earlsfield to keep diaries full and operations running smoothlyUsing Dentally to manage patient records, diaries, treatment plans and recalls accurately across the groupWhat We're Looking ForStrong dental reception experience is essential — ideally with a proven track record in selling private dental treatment (converting consultations, discussing treatment plans and finance options with patients)Solid understanding of how a dental practice runs from the front desk — patient journeys, treatment coordination, labwork processes, diary managementExperience with Dentally is a strong advantagePrior experience in an exclusively office-based or "hub" reception role would be a plus, but isn't essentialGreat energy, a genuine appetite to learn, and comfort working in a fast-moving, growing businessExcellent communication skills and confidence speaking to patients over the phone and by emailHighly organised, with the ability to juggle multiple sites and priorities at onceWhy Join UsThis role offers real progression. As The Dentist continues to grow, there's a clear path from this position into higher-level management roles across the group for the right person. If you're ambitious and want to grow your career within a business that's scaling, this is a great place to do it.How to ApplyPlease send your CV along with a short note on why you'd be great for this role to recruitment@thedentist.co.uk.Pay: £13.00-£15.00 per hourWork Location: In person