Dental Operations Manager / Practice Administrator

Location: Northern New Jersey

Employment Type: Full-Time, On-SiteReports To: Owner / Managing DentistAbout the OpportunityWe are an established, high-performing dental practice in Northern New Jersey seeking an experienced Dental Operations Manager / Practice Administrator to lead the day-to-day business operations of our practice.This is a senior leadership position for an individual who understands that a successful dental practice requires much more than keeping the schedule full.The Operations Manager will be responsible for leading people, improving systems, monitoring financial and operational performance, strengthening the patient experience, and creating a culture of accountability, teamwork, professionalism, and exceptional service.The successful candidate will become the operational leader of the practice and will work closely with the owner to execute the practice's long-term vision.Core Responsibilities Practice OperationsOwn the day-to-day operational performance of the practice.Ensure that the office operates efficiently, professionally, and consistently.Identify operational problems and implement solutions.Develop and maintain written systems and procedures.Monitor office flow, scheduling, staffing, and productivity.Coordinate communication among clinical and administrative departments.Ensure that operational standards are consistently followed.Leadership & Team DevelopmentLead, coach, develop, and hold team members accountable.Participate in hiring, interviewing, onboarding, training, and termination decisions.Establish clear performance expectations for each position.Conduct regular employee performance reviews.Address employee conflict and performance issues promptly.Conduct productive staff meetings.Develop future leaders within the organization.Build a culture of professionalism, teamwork, respect, and accountability.Financial & Business PerformanceMonitor production, collections, adjustments, accounts receivable, and key financial indicators.Review practice performance against established goals.Monitor payroll, supply expenses, laboratory expenses, and other operating expenses.Work with the owner and accounting team to understand the practice's financial performance.Identify opportunities to improve profitability without compromising patient care.Establish and monitor departmental and practice-level KPIs.Scheduling & ProductivityMonitor provider schedules and production opportunities.Reduce avoidable cancellations and unscheduled time.Improve utilization of doctor and hygiene schedules.Monitor new-patient conversion and appointment retention.Develop systems for filling open appointments.Ensure appropriate follow-up of patients with incomplete treatment.Patient ExperienceEstablish and maintain exceptional patient-service standards.Monitor patient complaints and service issues.Resolve difficult patient situations professionally.Develop systems that create a consistent patient experience.Monitor patient feedback and online reputation.Train employees on communication, professionalism, and service standards.Treatment Coordination & Case AcceptanceSupport the treatment coordination process.Monitor treatment acceptance and follow-up.Ensure patients receive appropriate financial and scheduling information.Work with doctors and treatment coordinators to identify barriers to treatment acceptance.Monitor outstanding treatment opportunities and follow-up systems.Revenue Cycle & CollectionsMonitor accounts receivable and collection performance.Oversee appropriate follow-up of outstanding patient balances.Work with billing and insurance personnel to improve revenue-cycle performance.Monitor insurance aging and unresolved claims.Establish appropriate financial policies and ensure consistent implementation.Compliance & Risk ManagementSupport compliance with HIPAA, OSHA, employment policies, and other applicable requirements.Maintain appropriate documentation and employee records.Ensure that required training and compliance procedures are completed.Work with outside professionals when legal, HR, accounting, or compliance issues arise.Vendor & Facility ManagementManage relationships with vendors, laboratories, service providers, and outside partners.Negotiate pricing and evaluate vendor performance.Monitor inventory and purchasing.Coordinate maintenance and facility needs.Identify opportunities to improve efficiency and reduce unnecessary expenses.Required QualificationsMinimum 10 years of dental management experience preferred.Demonstrated experience managing employees and holding teams accountable.Experience in managing a multi-provider dental practice strongly preferred.Strong understanding of dental scheduling, collections, insurance, and practice operations.Demonstrated financial and analytical ability.Excellent verbal and written communication skills.Strong computer and spreadsheet skills.High level of professionalism and emotional maturity.Ability to maintain confidentiality.Ability to make decisions independently.Ability to work collaboratively with doctors and employees at all levels.Preferred QualificationsExperience managing a large dental practice.Experience with multiple specialties or comprehensive dentistry.Experience with practice-management software and dental KPIs.Experience with P&L management.Experience improving patient experience and treatment acceptance.Experience recruiting and developing dental teams.Experience in a DSO or large-group dental environment.Bachelor's degree in business, healthcare administration, management, or related field is helpful but not required.Pay: From $115,000.00 per year

Benefits

401(k)Continuing education creditsHealth insurancePaid time offProfessional development assistanceWork Location: In person