Dental Receptionist & Treatment Coordinator

Job Title: Dental Receptionist & Treatment CoordinatorLocation: Dentopedia Group ClinicsSchedule: Monday - Friday & possible WeekendsJob Type: Full-TimeSalary: £14 - £15 per hour, depending on experience. Plus, attractive commission based on treatment plan salesAbout UsDentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking professional and motivated Receptionists to join our brand new, state-of-the-art premises and grow with a forward-thinking group committed to raising standards.If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.Key ResponsibilitiesWelcome patients and provide a warm, professional reception experienceManage front-desk operations and maintain an organised reception areaAnswer calls, WhatsApp messages, emails and online enquiriesBook, amend and manage appointments and optimise clinic diariesHandle patient queries regarding appointments, treatment and feesConduct non-clinical treatment coordination consultationsExplain treatment options, fees and finance options clearlyBuild strong relationships with patients and support treatment acceptanceFollow up outstanding treatment plans and enquiriesCoordinate patient treatment journeys with dentists and nursesMaintain accurate patient records and treatment plan informationProcess payments and support end-of-day reconciliationSupport patient retention, diary optimisation and clinic performanceMaintain confidentiality and comply with GDPR and Dentopedia proceduresWhat We're Looking ForExperienced in dental reception, treatment coordination, healthcare, sales or a similar customer-facing roleConfident, friendly and professional with excellent communication skillsComfortable discussing treatment costs and finance optionsHighly organised with excellent attention to detail and follow-up skillsCommercially aware while remaining ethical and patient-focusedConfident using computers, dental software and digital communication platformsCalm and professional in a busy environmentReliable, punctual and well-presentedWhy Join Dentopedia Group?Attractive commission opportunitiesSupportive management and leadershipOngoing training and professional developmentCareer progression within a growing dental groupStrong marketing support and consistent patient flowPerformance recognition and growth opportunitiesRequirementsEssential RequirementsRight to work in the UKExcellent spoken and written EnglishStrong organisational and multitasking skillsProfessional telephone and face-to-face mannerGood computer literacyAble to work Monday to Friday and weekends by mutual agreementBenefitsStaff BenefitsThree fully paid staff events each year50% discount on treatments for yourself20% discount for family membersAd-hoc Amazon gift vouchersSeasonal gifts and Christmas bonus