Department Manager

Sales & Business PerformanceAchieve and exceed department sales targets, KPIs, and profitability goalsMonitor daily, weekly, and monthly sales performance and implement action plansAnalyze business trends, client data, and product performance to optimize resultsMaximize opportunities through effective floor management and product placementClient Experience & ClientelingDeliver an exceptional, personalized luxury shopping experience at all timesBuild and maintain long-term relationships with VIP and high-net-worth clientsDrive strong clienteling practices, CRM usage, and after-sales follow-upAct as a role model on the sales floor, demonstrating luxury service excellenceTeam Leadership & DevelopmentLead, coach, and motivate the department team to achieve high performanceConduct regular feedback sessions, performance reviews, and development plansSupport recruitment, onboarding, and continuous training of team membersEnsure team engagement, strong morale, and adherence to brand valuesOperations & Visual StandardsEnsure impeccable visual merchandising and product presentation in line with brand guidelinesOversee stock management, replenishment, and inventory accuracyEnsure compliance with company policies, procedures, and loss prevention standardsCoordinate staff schedules to ensure optimal coverage during peak trading hoursBrand Representation & CollaborationAct as a brand ambassador, upholding the luxury image and values of the brandWork closely with Store Management and Head Office teams to support store objectivesEnsure compliance with local labor laws, health & safety regulations, and mall requirements