Deputy General Manager

Job Description: E-commerce Operations LeadDesignation: Deputy General Manager (DGM) – E-commerce Operations Function: E commerce / Digital BusinessReports To: Head of E-commerceOmni Team Size: 10Direct reports Location: MumbaiRole SummaryWe are looking for a seasoned E-commerce Operations Lead to own the end-to-endperformance of our website business — from catalogue and site operations to sales, P&L,and brand relationships. This is a leadership role for someone who thrives on owningnumbers, running a lean and efficient online storefront, and building a high performingteam.Key ResponsibilitiesWebsite & Catalogue OperationsOwn the full catalogue lifecycle — onboarding, listing quality, categorization, content,and pricing accuracy across the websiteDrive website operations end-to-end: uptime, UX/UI improvements, checkout flow,search & discovery, and merchandisingPartner with tech/product teams to prioritize and ship platform improvementsSales & P&L OwnershipOwn the website’s revenue targets, margins, and full P&L — pricing, promotions,discounting strategy, and cost efficiencyTrack and report on key metrics: GMV, conversion rate, AOV, CAC, contribution margin,inventory turnsBuild monthly/quarterly business plans and forecasts; course-correct based onperformanceBrand & Vendor ManagementLead commercial negotiations with brand partners — margins, terms, marketing support,exclusivity, and stock commitmentsBuild and manage strong, long-term relationships with brand and vendor partnersEnsure brand compliance with catalogue, pricing, and operational standardsTeam LeadershipLead, mentor, and grow a team across catalogue, site operations, and sales functionsSet goals, review performance, and build capability within the teamFoster a culture of ownership, speed, and accountabilityCross-functional CollaborationWork closely with marketing, supply chain/warehouse, customer service, and tech teamsto ensure smooth end-to-end operationsRepresent e-commerce operations in leadership reviewsRequirements10+ years of experience in e-commerce operations, online retail, or D2C/marketplacebusinesses; candidates with a marketplace background (e.g. Amazon, Flipkart,Myntra, Nykaa, etc.) strongly preferredProven experience owning a website P&L with strong commercial and analytical acumenHands-on experience managing catalogue and website operations at scaleDemonstrated success negotiating with brands/vendors on commercial termsStrong people leadership experience — has built and managed teamsExcellent stakeholder management skills across tech, marketing, and supply chainAdvanced proficiency in Excel/data analysis; familiarity with e-commerce platforms andanalytics tools