Deputy Manager

Job Summary: The Deputy General Manager will support the General Manager in managing and overseeing insurance brokerage operations, ensuring compliance with regulatory requirements, strengthening relationships with insurers and key clients, and driving sustainable growth and profitability.

Key Responsibilities

Support the General Manager in overseeing daily insurance brokerage operationsSupervise core functions including:Brokerage & Client ServicesClaims ManagementCompliance & Risk ManagementOperations and AdministrationEnsure full compliance with regulatory requirements and internal policiesCoordinate with insurance companies on pricing, policy terms, coverage limits, and underwriting conditionsMonitor business performance, revenue streams, commissions, and client retention ratiosLead and motivate department heads and cross-functional teams to achieve operational and commercial targetsContribute to strategic planning and business development initiativesIdentify growth opportunities and support portfolio expansionManage budgets, cost controls, and resource allocationResolve operational issues and implement process improvementsBuild and maintain strong relationships with insurers, corporate clients, brokers, and stakeholdersPrepare management reports and performance analyses for senior management and the BoardRepresent the company when required in meetings with partners or official entities

Qualifications

Bachelor’s degree in insurance, Business Administration, Finance, or a related fieldProven experience in a senior management role within an insurance brokerage or insurance-related organizationStrong knowledge of insurance brokerage operations and industry practicesExperience in regulatory compliance, governance, and risk managementDemonstrated leadership, people management, and decision-making skillsStrong financial acumen, including budgeting and performance analysisExcellent communication, negotiation, and stakeholder management skillsAbility to work under pressure and manage multiple prioritiesProficiency in business management systems and reporting toolsProfessional certifications in insurance or management are an advantage