Desk Collection

Company Description Charged Indonesia is a mission-driven company focused on accelerating sustainable mobility, starting with mass adoption of electric motorcycles across the region. To further strengthen inclusivity, Charged could consider emphasizing its commitment to providing equal employment opportunities for women and persons with disabilities. To further reinforce this commitment, Charged may wish to communicate through its website and social media platforms that job opportunities are open to men, women, and persons with disabilitiesRole Description The Desk Collection role is a full-time, on-site position based in Tangerang. This role is responsible for managing and executing daily debt collection activities via phone, messaging, and other communication channels to ensure timely cash collection from customers. The Desk Collection team member will monitor overdue accounts, follow up on payment commitments, and update internal systems with accurate, up-to-date collection status. The role includes resolving customer inquiries related to billing or payment issues, coordinating with finance and customer service teams, and escalating cases according to company procedures. The person in this position is expected to maintain professional, respectful communication in all interactions and support continuous improvement of collection processes.

Responsibilities

1. Daily payment collection2. Daily reporting Overdue customer3. Maintain & Monitoring customer payment

Requirements

1. High school diploma or equivalent required.2. Minimum of 1 year of experience in collections.3. Experience with debt collection processes, customer service, or administrative support is desirable.4. Understanding of collection procedures, practices, and relevant regulations.5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), with strong Excel skills for data analysis and reporting