Desk Side Support Engineer

Job DescriptionProvide a dedicated on‑site Desk Side Support Engineer to deliver hands‑on technical support and operational services that modernise and maintain the end‑user computing environment and support Digital Workplace initiatives.

Key Responsibilities

Provide on‑site technical support for desktops, laptops, printers, and peripheral devices.Perform installation, configuration and troubleshooting of operating systems, applications and patches.Conduct hardware diagnostics, coordinate replacements and manage warranty interactions.Deliver user onboarding and offboarding including system setup and access provisioning.Provide hands‑on support for network connectivity, VPN, Wi‑Fi and authentication issues.Manage incidents, service requests and escalations in line with defined service levels.Coordinate with remote service desk, infrastructure and application teams to resolve issues and complete requests.Support asset management activities including tagging, inventory tracking and device refresh cycles.Support collaboration tools, email, video conferencing and meeting room technologies.Adhere to customer’s IT security policies, compliance standards and IT governance processes.Provide regular status updates and monthly reports as part of governance activities.Participate in scheduled governance and operational meetings and follow agreed escalation procedures.Service Hours and Service WindowRegular working hours: 8 hours per day, 5 days per weekLocationCanary Wharf, London