Desktop Support Analyst (Affirmative for persons with disabilities PwD)
HCLTech · São Paulo, São Paulo, Brazil
Tailor my CV for this job — freewww.hcltech.comThis position is affirmative for PwD (Person with desabilities). Applications that do not meet this requirement will not be evaluated.ResponsibilitiesTo support daily technical support activities for desktop, laptop & printersTo set up and test desktop computer peripherals(New users)To perform the system changes adhered to organizational policiesConduct remote desktop troubleshoot to end-users along with documentation ticket maintenanceMaintain technical documentation in association with other functional departmentsTo own end-to-end activities whenever there is a new rollout of OS / Applications etcTo work on the pro-active tickets triggered the Workblaze tools until closure / escalate as appropriateTo assist the users setup their VPN / Citrix / Azure / VDI etc
Requirements
Degree completed or in progress in IT;Solid experience with Hardware and Software troubleshooting and Network basic support;Excellent verbal and written communication;Advanced/fluent conversational English (mandatory);Advanced/fluent conversational Spanish (mandatory);Please, submit resumé in English.