Desktop Support Engineer

The RoleYou’ll take ownership of on-site IT support for a key Central London client, acting as a trusted technical escalation point and ensuring a fast, reliable and proactive service.This is a hands-on role where you’ll:Resolve and escalate tickets with a focus on same-day outcomesSupport user onboarding/offboarding and ensure seamless deliveryAct as the go-to escalation support for Service Desk teamsMaintain ITSM processes (incident, change, problem management)Manage patching, vulnerability and security processesProactively identify and fix root causes to reduce ticket volumeWork closely with a remote team while owning the on-site experienceTech EnvironmentMicrosoft 365 / Azure ADActive Directory, Windows Server, GPOWindows Desktop & Software DeploymentBasic networking (LAN, firewalls, troubleshooting)ITSM platforms (ideally ConnectWise)What We’re Looking For4+ years experience with experience in professional services or MSPProven experience in Desktop / IT SupportStrong troubleshooting across Microsoft environmentsExcellent communication – able to work with senior stakeholdersHighly organised with strong prioritisation skillsCalm under pressure with a proactive mindsetComfortable working on-site while collaborating with remote teamsWhat’s on Offer£40,000 – £45,000Training & certifications33 days holidayDevice scheme (refreshed every 3 years)Collaborative, high-performing team environmentIf you’re looking to step into a role where you can take ownership, grow your technical exposure, and make a real impact, apply or message me directly.