Desktop Support Engineer
Allied Worldwide · Rotterdam, South Holland, Netherlands
Apply & track with Apply EdgeEUC / Deskside Support Engineer
Founded in 1992, Allied supports Fortune 500 clients across more than 40 countries and six continents, delivering reliable technology solutions and IT support services.Job OverviewAllied Worldwide is looking for experienced EUC / Deskside Support Engineers to provide onsite IT support and manage day-to-day end-user computing services for a client in Rotterdam, Netherlands.The role involves deskside support, IMACD, hardware break/fix, endpoint management, troubleshooting, and basic network and infrastructure support. The ideal candidates should have strong technical troubleshooting skills, a customer-focused approach, and the ability to work independently in an onsite environment.Key ResponsibilitiesProvide onsite end-user computing (EUC), deskside support, and IMACD services.Diagnose and resolve hardware, software, operating system, connectivity, printing, and peripheral issues.Perform hardware break/fix, component replacements, device upgrades, and equipment swaps.Support endpoint administration, software deployment, patching, and endpoint security updates.Work with Active Directory, Microsoft Entra ID, Intune, and Patch My PC for device and user management.Perform basic troubleshooting of switches, routers, wireless access points, firewalls, servers, UPS, and print services.Assist with IT equipment rollouts, device refreshes, installations, and technology upgrades.Coordinate with OEMs and third-party vendors for repairs, warranty claims, replacements, and equipment returns.Provide remote-hands support and secure console access for remote technical teams when required.Maintain accurate incident, asset, inventory, change, warranty, and handover records.Escalate complex technical issues to the appropriate support teams and follow up through resolution.Support on-site network maintenance and break/fix activities in line with applicable authorisation and certification requirements.Required Skills and Qualifications5+ years of experience in EUC, deskside support, IMACD, and hardware break/fix.Strong troubleshooting skills across desktops, laptops, applications, printers, peripherals, and network connectivity.Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft Intune.Knowledge of Patch My PC, software deployment, patch management, and endpoint security.Working knowledge of networking components, including switches, routers, wireless access points, and Sophos firewalls.Basic knowledge of server, UPS, file, and print services.Experience in hardware component replacement, vendor coordination, and OEM support.Relevant authorization or certification for onsite network maintenance and break/fix activities, as applicable.Strong communication, problem-solving, and customer-service skills.Ability to work independently and manage onsite support activities effectively.Language RequirementsEnglish: Professional proficiency required.Dutch: Preferred.Candidate ExpectationsCandidates should be available for immediate deployment.Willingness to work onsite in Rotterdam, Netherlands.Ability to provide reliable technical support and maintain professional communication with end users and technical teams.