Desktop Support Engineer

Job DescriptionHighly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.Experience in troubleshooting Windows 10 – 11 and mobile devices (iOS / Android)In-depth knowledge of performing hardware and software support for desktop and end client computing.Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.Demonstrated ability to perform software upgrades and configuration enhancements.Well versed in ensuring preventative maintenance on hardware.Able to ensure that all requests from user are logged and right procedures are followed.Adept at testing and distributing security patches to clients.Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards.Effectively educate nontechnical usersActively works in a ticketing systemLAN/WAN protocols such as TCP/IP, DNS and DHCPMicrosoft Office 365 supportMS Intune knowledgeInstall, upgrade, support and troubleshoot XP, Windows 10/11 and Microsoft Office 2007/2010/2016 and any other authorised desktop applicationsInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipmentDealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator Provide user data and application recoveryEmail account administration, i.e., account creation and management and distribution lists User account administration, i.e., account creation and management and password resets on Active Directory Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareUse tools and methodologies to load, copy and customize operating system configurations for deployment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipmentPerforms remedial repairs on computers, laptops, printers and any other authorised peripheral equipmentCustomize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels