Desktop Support Engineer Dubai (Dubai)

Job DescriptionWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Main Responsibilities Fix Problems: Solve daily issues with computers, laptops, printers, and office tools. Set Up Systems: Install and update operating systems (like Windows or Mac) and office apps. Help Users: Give remote or in-person support and guide users with easy steps. Log Tickets: Record all user issues and fixes in a tracking system. Manage Inventory: Keep track of company hardware. Walking customers through installing applications and computer peripherals Responsible for troubleshooting of PC and user facing issues. Proven work experience as a Desktop Support Engineer.Job RequirementsEducation: A degree or diploma in IT, computer science, or a related field.Skills: Knowledge of computer hardware, Windows/Mac systems, and basic networking.Soft Skills: Good communication, patience, and problem-solving abilitiesX-Small (Roving): covers up to 4 sites on a published visit schedule, with the highest travel component of the three tiers.Small: near-resident on 1–2 sites, providing close to full-time on-site presence.Medium: covers a cluster with greater device density and infrastructure complexity, requiring more independent server/network ownership.Key Responsibilities (Shared Across All Tiers) Deliver first- and second-line IT support for end-user devices, classroom technology, printers and peripherals at assigned site(s). Perform routine server room checks — environmental conditions, UPS status, backup job verification, physical health of racked equipment. Carry out basic-to-day-to-day Windows Server administration under central/delegated direction — service restarts, patch validation, event log review, print/file service checks.Duration : 1 Year +Salary : 2500 AEDSkills: computer science,windows,troubleshooting,mac