Desktop Support Engineer – Education

Desktop Support Engineer – EducationAre you a hands-on desktop support professional looking for a permanent role close to home? This is a great opportunity to join a well-regarded technology services provider and be the go-to IT person for a friendly onsite user base south of the river.You’ll provide Level 1–2 support to around 100 users, sorting out everyday issues across Windows and Microsoft 365. You’ll also get involved in project work from time to time. It suits someone who enjoys helping people, takes ownership of tickets and wants to keep building their Microsoft skills.WHAT’S ON OFFERPermanent full-time role$80,000 base + superannuationBased south of the riverFully onsite role with a consistent, familiar user baseExposure to project work such as device refreshes and migrationsA supportive team and room to grow your technical skillsTHE ROLEAs Desktop Support Engineer you’ll be the first point of contact for end users. You’ll fix day-to-day technical issues, manage requests through a ticketing system and escalate more complex problems when needed.Key responsibilities include:Providing Level 1–2 onsite desktop and end-user supportLogging, managing and resolving incidents and requests through a ticketing systemTroubleshooting Windows devices, Microsoft 365 and peripherals such as printers and scannersHandling user and access administrationSupporting device setup and managementEscalating complex issues to the wider IT teamHelping with occasional project workKeeping support documentation accurate and up to dateTHE COMPANYOur client is an established technology services provider that delivers IT support and solutions to organisations across WA. They’re known for strong customer service and a collaborative team culture.SKILLS & EXPERIENCE2+ years in a desktop support or service desk roleSolid experience with Windows and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)Exposure to Active Directory / Entra ID and IntuneBasic networking knowledge (DNS, DHCP)PowerShell or scripting exposure is a bonusStrong customer service and communication skillsAble to prioritise and manage multiple requestsComfortable working fully onsite south of the riverPlease note: To be considered for this role, you must have full working rights in Australia.To apply, please click “Apply” and attach your CV in Word format, or email dash.mann@fullcirclepartners.com.au for a confidential discussion.Only suitable candidates will be contacted.