Desktop Support Engineer – Intune | Autopilot | SCCM | VIP Support

Job Description•Minimum 2-3 years’ experience in DSS, providing technical support in a fast paced and constantly changing environment up to executive management level.•Excellent customer service and communication skills including providing VIP support.•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 .•Diagnosing and troubleshooting desktop system, printer and operating problems•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365.•Support of End User for video conferencing units..•Responds to telephone calls, email, service tickets, and dispatched requests for technical support .•Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC .•MS Office (Windows and Mac) software.•Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer.•Excellent customer service and communication skills including providing VIP support•Skilled in documenting written troubleshooting steps and instructions .Key Technical Skills RequiredRe-Imaging Laptops and PC.Active Directory, Autopilot & MS Intune.SCCMOffice 365 TroubleshootingStatic IP and DHCPDefault GatewayEvent viewerUse of Login script, MSI & EXEIndexing in Microsoft WindowsTroubleshooting PrintersSplit Tunnel VPN Vs. Full Tunnel VPNMiracast - wirelessly shared multimediaCisco Mini BarVLAN & Basic Networking Knowledge.IT Asset ManagementTicket Tool- SNOW Immediate Joiners Only — Kindly apply only if you are available to join immediately.