Desktop Support Manager

ResponsibilitiesLead, coach, and mentor the local Deskside Support team while ensuring high-quality, customer-focused IT support and meeting service-level expectations.Manage escalations, support queues, vendors, and stakeholder relationships while partnering with global Deskside teams to maintain consistent service standards.Drive continuous improvement across processes, documentation, ITSM practices, and support operations while contributing to global technology initiatives.Oversee technical support for Windows, macOS, Microsoft 365, mobile devices, video conferencing, networking, and other end-user technologies.Requirements5–7 years of progressive IT support experience, including at least 3 years in a leadership or managerial role; experience managing and developing technical support teams.Strong hands-on knowledge of Windows/macOS, Microsoft 365, ServiceNow, MDM, Teams Voice, A/V, Zscaler, MFA, and endpoint troubleshooting.Excellent customer service, communication, stakeholder management, and problem-solving skills with the ability to operate effectively in a fast-paced global environment.Bachelor’s degree required