Desktop Support Specialist

Desktop Support Engineer – Job DescriptionWe are looking for a Desktop Support Engineer to provide technical support for end users, desktops, laptops, peripherals, applications, and basic network connectivity. The role will be responsible for troubleshooting hardware/software issues, resolving support tickets, installing and configuring systems, and ensuring a smooth end-user IT experience.Key Responsibilities• Provide L1/L2 desktop and end-user support through tickets, phone, email, remote tools, and on-site assistance.• Troubleshoot Windows OS, laptops, desktops, applications, printers, scanners, and peripherals.• Install, configure, upgrade, and maintain desktop/laptop hardware and software.• Troubleshoot LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.• Perform user account and access-related activities using Active Directory / Entra ID.• Install software, drivers, security updates, and patches.• Support antivirus/endpoint security and basic vulnerability remediation.• Manage IT assets, inventory, device allocation, and hardware replacement.• Handle new-joiner, mover, and leaver activities.• Log, track, document, and resolve incidents through an ITSM/helpdesk ticketing system.• Escalate complex issues to network, server, security, or application teams.• Coordinate with vendors for hardware/software support.• Maintain technical documentation, SOPs, and knowledge articles.• Provide technical guidance and basic training to end users.Required Skills• Windows 10/11• Desktop/Laptop troubleshooting• Hardware troubleshooting• Microsoft Office / Microsoft 365• Outlook• Active Directory