Desktop Support Technician

Position Overview: Our client is seeking a skilled and customer-focused Desktop Support Technician to join their IT team. The ideal candidate will have experience providing onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.Key ResponsibilitiesEnd-User Support:Provide remote and onsite technical support for hardware, software, and peripherals.Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).Device and Endpoint Management:Use Microsoft Intune for device enrollment, management, and policy enforcement.Deploy software and manage updates using enterprise tools.Networking and Server Support:Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.Documentation and Reporting:Maintain accurate records of support requests in the ticketing system.Document solutions, workflows, and common troubleshooting procedures.Continuous Improvement:Collaborate with IT colleagues to develop and implement best practices.Stay updated with emerging technologies and provide recommendations for enhancements.

Qualifications

Education:Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Technical Skills

Proficient in supporting Windows 10/11 environments.Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).Hands-on experience with Active Directory and Azure Active Directory.Familiarity with device and application management using Microsoft Intune.Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).Experience in server administration and support is a plus.Experience:2+ years of experience in a desktop support or IT help desk role.Previous experience with remote support tools and ticketing systems.Soft Skills:Excellent troubleshooting and problem-solving abilities.Strong verbal and written communication skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Certifications (Preferred):CompTIA A+, Network+, or equivalent certifications.Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.