Devices Service Maintenance Technicians

Power the future of public transport across the Edmonton region🌍 The RoleWe're transforming how people move across the Edmonton Capital Region.Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.That's where you come in.As a Service Maintenance Technician, you'll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.🔧 What You'll Be DoingKeep critical transit devices up and running across the networkPerform preventive and corrective maintenance on smart fare systemsDiagnose and resolve real-time issues and incidentsMonitor system performance and run device diagnosticsSupport software updates and system releasesTrack and manage device inventory and componentsCollaborate with transit agencies, internal teams, and vendorsDeliver against high SLA expectations in a fast-paced environmentRequirements🧠 What You BringBackground in Electrical / Electronic Engineering (or similar)Experience working with networked systems and applicationsStrong understanding of system architecture & operating systemsHands-on experience with maintenance in large-scale systemsA natural problem-solver with strong attention to detailAbility to juggle priorities and stay calm under pressureGreat communication skills and a customer-first mindsetA valid driver's licence and access to a vehicleBonus points for:Experience with ticketing systems, Jira, or inventory toolsKnowledge of transit, mobility, or smart city tech💪 What the Job Looks Like Day-to-Day:70% field-based work across transit locationsHands-on with hardware — lifting, installing, troubleshootingWorking in a mix of warehouse and on-site environmentsBeing part of a team that keeps a region moving every day⚡ Why This Role is DifferentWork on real-world, city-scale technologyBe part of a system used by thousands of people dailyBlend of hardware, software, and field engineeringHigh impact — when you fix something, it matters immediately🧭 Who This SuitsYou'll thrive here if you:Like being hands-on, not stuck behind a deskEnjoy solving problems in real timeWant to work on technology that people actually use every dayAre comfortable in an environment where things move fast and change oftenBenefits