Digital Banking Assistant

Responsibility:Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.Perform administrative processes for transactions in compliance with established procedures and regulations.Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.Requirements:Bachelor’s Degree (S1)Fresh graduates are welcome to apply.Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.Strong customer service, communication, and interpersonal skills.Proficient in Microsoft Office applications and basic banking operations.Able to work professionally, accurately, and in compliance with established procedures and regulations.Target and performance-orientedWilling to work in shifts, including weekends, as needed by the bank