Digital Business Consultant

Job DescriptionRoles and Responsibilities:Operations Product DeliveryWork with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value streamSupport in establishing the long-term goals and direction of the product, including its core value proposition and target market.Create a roadmap that outlines the planned features, releases, and milestones for the product.Ensuring the product strategy and roadmap align with the overall business goals and priorities.Process OptimizationIdentify opportunities for process improvements, automation, and digital transformation.Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.Translate the business process and requirements into high quality and development ready user storiesPrepare high quality functional stories with success criteria with full traceability to the business requirements.Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.Delivery ExcellenceSpearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specificationsDesign strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.Provide training and support to employees during the transformation process.Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.Support production systems.Minimum Job Requirements:Candidate must possess a bachelor’s degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting5 years of experience in business analysis, process reengineering or systems and control implementationProven track record of successful delivery of operational transformation programs and projectsDeep understanding of insurance operations, processes, and systemsStrong analytical, business analysis and problem-solving abilitiesStrong leadership and interpersonal skills.Excellent communication, collaboration, and presentation skillsHighly organized and able to manage multiple small to medium size priorities without compromising timely delivery.Proficiency in relevant software applications (e.g. project management tools and data analysis toolsKnowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.Background in Life Insurance/ Banking PreferredConsiderationsLean Six Sigma Certification and/or Human Centered DesignProduct management and development experienceExperience with digital transformation initiatives, including automation, AI and cloud technologies