Digital Care Specialist
MEDGULF Saudi Arabia · Riyadh, Saudi Arabia
Apply & track with Apply EdgeKEY RESPONSIBILITIES
- Respond to customer inquiries through website, mobile app, chatbot, email, live chat, and digitalplatforms.
- Support customers with registration, login, navigation, and digital transaction issues.
- Process digital service requests related to policies, claims follow-ups, approvals, and general inquiries.
- Educate customers on using self-service capabilities.
- Escalate technical platform issues when required.
- Maintain accurate records of customer interactions.
- Ensure compliance with service standards and response timelines.
- Support digital adoption initiatives.
- Identify recurring digital service issues and report them to management.JOB QUALIFICATIONSEducation & Experience
- Bachelor’s degree or diploma in Business Administration, Information Systems, Customer Service, orrelated field.
- 1–3 years of experience in digital customer support, customer service, or digital operations.
- Insurance experience preferred.