Digital Channels Coordinator

Digital Channels Coordinator

Department: Retail Banking – Digital ChannelsKey ResponsibilitiesSupport day-to-day operations across ATM, CCDM, Internet Banking, and Mobile Banking.Monitor channel availability, incidents, and service performance.Coordinate with IT, Operations, branches, contact centre, and vendors for issue resolution.Support ATM/CCDM maintenance, installations, relocations, and vendor follow-ups.Handle customer complaints and digital-channel service requests.Support UAT, SIT, regression testing, test cases, defect logging, and system upgrades.Assist with reconciliation, MIS, dashboards, regulatory reporting, and fraud/risk monitoring.Provide standby support for critical digital-channel incidents when required.RequirementsBanking experience with exposure to digital/electronic channels.Experience in ATM, CCDM, Internet Banking, or Mobile Banking operations.Understanding of incident management, vendor coordination, and customer-service processes.Exposure to system enhancements, upgrades, and testing preferred.Bachelor’s degree or relevant professional qualification preferred.SkillsDigital BankingDigital ChannelsATM OperationsCCDMInternet BankingMobile BankingE-ChannelsBanking OperationsIncident ManagementVendor ManagementUATSITRegression TestingTest Case PreparationDefect ManagementCustomer ServiceReconciliationMIS ReportingFraud MonitoringCore Banking SystemsStakeholder Management