Digital Marketing Manager, North America
Millennium Hotels and Resorts · Los Angeles, CA
Apply & track with Apply EdgeMillennium Hotels & Resorts - Corporate
Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success.About Corporate OperationsOur corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio.This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service.As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial Spirit - Taking ownership and acting with agility Innovation - Continuously improving how we operate and serve Progressive & Solutions-Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.About The RoleAs our Digital Marketing Manager, North America, you will drive digital marketing performance across Millennium Hotels & Resorts' North American portfolio. This is a Corporate position based onsite at The Biltmore Los Angeles, supporting the North American region and working closely with Regional Marketing, Global Digital, Revenue Management, hotel teams, and external agencies.You will translate commercial priorities into digital strategies that increase direct bookings, revenue, conversion, and return on marketing investment while leading regional paid media, website content, analytics, campaign optimization, and digital performance reporting.Your ImpactYou will serve as the regional digital marketing expert, ensuring digital activity is commercially effective, measurable, and aligned with Global brand and technology standards. You will identify opportunities, optimize performance, and provide actionable insights to improve results across the portfolio.What You'll Be DoingDigital Marketing & PerformanceDevelop and execute regional digital marketing strategies aligned with commercial prioritiesDrive direct bookings, revenue, conversion, and digital performance across 8 North American hotelsIdentify opportunities based on market trends, hotel needs, and performance dataOptimize campaigns, channels, targeting, creative, and investment based on resultsPaid Media & CampaignsLead paid search, programmatic/display, metasearch, and paid social strategiesDevelop media plans, audience strategies, budgets, and performance targetsLead regional campaigns and localize Global digital initiatives for North AmericaMonitor KPIs including revenue, ROAS, conversion, and acquisition costsWebsite & AnalyticsManage and coordinate hotel website content through the designated CMSEnsure website content is accurate, current, commercially effective, and aligned with brand standardsAnalyze website, campaign, and digital revenue performance to identify trends and opportunitiesPartner with Global Digital and Corporate Web teams on platform enhancements and technical needsAgency & Hotel SupportManage day-to-day relationships with digital marketing agencies and hold partners accountable for performanceProvide digital marketing guidance and best practices to hotel marketing teamsEstablish consistent regional processes, reporting, and performance standardsReporting & Budget ManagementOwn regional digital marketing reporting and performance dashboardsProvide actionable insights and recommendations to Regional and Hotel leadershipTrack digital marketing budgets and recommend investment adjustments based on performanceSupport monthly digital performance reviews with Regional and Global leadershipLeadership & OwnershipTake ownership of regional digital marketing performance and resultsLead with an entrepreneurial, solutions-oriented mindsetCollaborate effectively across Marketing, Revenue Management, Sales, Global Digital, hotels, and external partnersIdentify opportunities for innovation and continuous improvementCompliance & StandardsFollow company policies, digital governance, brand standards, and established processesMaintain accuracy in campaigns, website content, reporting, budgets, and documentationPromote accountability, consistency, and operational excellence. RequirementsPassion for hospitality, digital marketing, and driving commercial resultsStrong communication, collaboration, and stakeholder management skillsAbility to work in a fast-paced, multi-property environmentSolutions-oriented mindset with strong attention to detail and analytical thinkingStrong understanding of digital marketing strategy, paid media, analytics, and campaign optimizationExperience managing digital marketing campaigns across paid search, paid social, programmatic, display, and/or metasearchExperience with website content management systems (CMS) and digital optimizationExperience working with digital marketing agencies and managing performance against KPIsStrong understanding of digital performance metrics, including revenue, ROAS, conversion, and cost of acquisitionAbility to translate data and analytics into clear commercial insights and recommendationsStrong project management skills with the ability to manage multiple priorities and stakeholdersEducation & ExperienceBachelor's degree in Marketing, Digital Marketing, Communications, Business, or a related field preferred4+ years of experience in digital marketing, performance marketing, e-commerce, hospitality marketing, or a related fieldHospitality or multi-property experience preferredExperience with Google Ads, Google Analytics/GA4, paid social platforms, CMS platforms, and digital reporting tools preferredBenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP)Benefits eligibility and offerings are subject to plan terms and company policy. Why Join UsAt Millennium Hotels & Resorts, you're not just taking a job—you're joining a team passionate about hospitality, growth, and creating memorable experiences.Whether you're behind the scenes or on the front line, your work makes an impact. If you're ready to learn, grow, and be part of something meaningful, we'd love to meet you.