Digital Service Assurance Section Head

Saudi's OnlyDigital Service Assurance Section HeadRole PurposeEstablish and run end-to-end quality assurance and compliance practices for digital platforms, ensuring releases are safe, secure and auditable , Enable business confidence in digital services by translating telemetry, audit evidence and QA outputs into governance decisions and risk-mitigating actions.Responsibilities:Quality Assurance & Release Assurance GovernanceDefine and enforce QA and release gates (functional, performance, security, operability) across platform and application releases.Ensure pre-prod validation; regression/performance testing and operational acceptance criteria are met before production rollout.Compliance, Audit & Evidence ManagementOperate audit-ready processes for digital platforms: collect, validate and present evidence for internal and external audits.Maintain policy adherence (controls, logs, change traceability) and manage remediation plans for audit findings.Performance, SLA & Service Quality GovernanceOwn service quality frameworks: define KPIs/SLOs, monitor SLA adherence and drive corrective actions for underperformance.Partner with Performance teams to convert telemetry into assurance actions and preventive controls.Security & Risk Assurance for PlatformsEnsure QA and compliance activities for embedded infrastructure and application security checks (vulnerability scanning, configuration baselines, and secure deployments).Maintain risk registers for compliance/quality issues and drive remediation with architecture, infra and security teams.Release Risk & Change Control ManagementGovern change/release policies and ensure controlled, auditable deployments (rollbacks, canary strategies, runbook readiness).Validate that release risks are quantified, and mitigations are in place.Reporting & Continuous ImprovementReport on QA outcomes, compliance status, and risk assurance updates to the Platform Infra & Ops Manager.Act as the governance liaison for product, engineering, security, operations and vendors driving adherence to QA and compliance standards.Maintain quality playbooks, audit artefacts and lead improvement initiatives to raise assurance maturity.Policies, Processes and ProceduresSupport in monitoring day-to-day activities to ensure compliance with stipulated policies and proceduresContribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvementPeople ManagementActively participate in on-the-job training, mentoring and coaching of subordinatesProvide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflowPromote a high-performance working environment embracing Company’s valuesQUALIFICATIONS / REQUIREMENTSMinimum 6 years of experience in a related field or equivalent is required.A bachelor’s degree in, Engineering, Computer Science, Information Technology (IT), or equivalent is required.Preferable certifications in QA and testing certifications, including the ISTQB Foundation or Advanced Level, Certified Test Manager (CTM), or Certified Quality Analyst (CQA) , as well as ISTQB Agile Tester or Scrum Master.Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.