Digital Services & Maturity Senior Specialist

The Digital Services & Maturity Senior Specialist is responsible for managing and optimizing digitalplatforms and services to enhance user experience and drive organizational efficiency. This role involvesoverseeing the development, deployment, and maintenance of digital solutions while ensuringalignment with business objectives. The specialist will work closely with cross-functional teams toidentify opportunities for digital transformation, implement innovative tools, and monitor theperformance of digital services. In addition, the specialist will contribute to ensuring that IT operationsand maintenance are aligned with IT standards and the overall strategy of the organization, and assist inimplementing IT projects according to business needs and requirements including all applicationrequirements.RequirementsStrategic RoleResponsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworksOversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business unitsDigital Services ManagementOversee the design, implementation, and maintenance of digital platforms, tools, and servicesManage and optimize websites, mobile apps, and customer-facing digital touchpointsEnsure digital services meet user needs and align with organizational goalsDigital TransformationIdentify opportunities to improve processes through digital technologiesCollaborate with teams to implement solutions that enhance efficiency and innovationLead initiatives to adopt emerging digital tools and trendsPerformance Monitoring and AnalyticsTrack and analyze the performance of digital platforms using key performance indicators (KPIs)Generate insights and reports on user behavior, service effectiveness, and ROIRecommend improvements based on data-driven insightsStakeholder CollaborationWork with internal teams, vendors, and partners to deliver high-quality digital servicesProvide training and support to staff on the use of digital tools and platformsAct as a point of contact for digital service inquiries and troubleshootingCompliance and Quality AssuranceEnsure digital services comply with organizational standards, data privacy regulations, and best practicesConduct regular audits to ensure security, reliability, and accessibility of digital platformsOther requirements:Verify the alignment of IT operations and maintenance with IT standards and the Authority's overall strategyImplement business intelligence requirements and digital business & data analysisImplement all of the department's operational plan KPI's and review them with the direct supervisorVerify the alignment of digital business requirements with data security policies in cooperation with the Information Security Management OfficeProvide the necessary technical support and work on digital business improvements in the Authority that must be implemented in coordination with the relevant departmentsProvide the necessary support in developing the Digital IT strategyImplement business digitization needs and identify the digital user requirements of the Authority's organizational unitsUtilize the best practices/methods in the process of identifying general service level agreements for digital Business Alignment department's services (SLAs)Study and analyze services gaps and identify the required improvement proceduresEngage with stakeholders to elicit and document business requirementsTranslate stakeholder needs into functional and non-functional requirementsFacilitate requirements validation sessions with stakeholders to ensure accuracy and completenessBenefitsPreferred:

• Proven experience in delivering customer-centric digital solutions.
• Strong knowledge of content management systems (CMS) and customer relationship management(CRM) platforms. Proficiency in analytics tools like Google Analytics, Power BI, or Tableau+8 years of experience
• Understanding of digital trends, UX/UI principles, and SEO best practices.
• Experience in ISO audits or similar roles is an advantage
• Basic knowledge of programming languages (e.g., HTML, CSS, JavaScript) is a plus.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and collaboration skills.
• Certifications in digital marketing, analytics, or project management (e.g., Google Analytics, PMP, or Agile).