Digital Solutions Business Lead

Digital Solutions Business LeadRole Purpose:Manage the development and roll out of digital solutions and initiatives that improve business operations and deliver a premium experience across customer channels. This includes understanding business requirements, creating a roadmap, designing, implementing and supporting the adoption of such solutions.Responsibilities:Research and implement innovative solutions to address business needs, improve customer centricity and increase technical adoption.Manage the road map definition and execution of digital business solutions.Manage the Digital Solutions Business Partners and Analysts to drive and implement approved requirements and solutions according to best practice.Manage the engagement with relevant internal stakeholders, business users and technical teams.Manage relationships and communication with relevant 3rd parties, including vendors and implementation partners.Manage medium to large-sized project implementations.Manage the design of user stories/journeys, automated business processes, solutions and integrations.Support the DS Team to develop accurate functional design & documentation, ensuring clarity and alignment with business users' needs.Support the DS Team to execute testing cycles as per best practices and ensure effective project implementation to meet business user satisfaction.Define and monitor adoption and quality standards for digital solutions.Define and monitor operational processes to support and monitor DS Team activities and execution.Qualifications:A Bachelor's degree in Information Technology or a related field.Prior experience in leading business solutions (eg. Odoo, MD365, SAP etc) implementation and integration logic is a must.Understanding of the Retail, CRM, Sales, Distribution, Supply Chain, and Field services processes.Understanding of the Finance, HR and Warehouse processes a plus.Experience in project management (Agile/Scrum Delivery) and business analysis.Experience in Python, JavaScript, XML, and JSON.Experience in system architecture.Strong communication, presentation (PowerPoint), and interpersonal skills.Solution-oriented and customer focused