Digital Transformation & Business Solutions Manager

Role PurposeThe Digital Transformation & Business Solutions Manager will play a key role in advancing the organisation’s digital agenda by connecting business priorities with technology-enabled solutions.Working closely with stakeholders across the business, the role will identify opportunities to simplify processes, improve operational performance, introduce digital capabilities, and strengthen data-driven decision-making.This position requires a strong understanding of business operations combined with the ability to convert business needs into practical technology and system solutions. The role will support organisational growth, efficiency and continuous transformation through effective use of systems, automation, data and digital technologies.Key ResponsibilitiesBusiness Solutions & Stakeholder PartnershipWork closely with business leaders and functional stakeholders to understand strategic objectives, operational requirements and technology needs.Review processes across Sales, Supply Chain, Finance, HR and other business functions to identify improvement opportunities.Convert business requirements into practical, scalable system and technology solutions.Serve as the primary connection between business functions and Digital & Technology teams throughout solution development and delivery.Recommend technology and process improvements that contribute to stronger business performance and organisational objectives.Digital Transformation & Process OptimisationLead and support digital transformation programmes and initiatives across the organisation.Identify manual, repetitive or inefficient processes that can be improved through automation and digitalisation.Support the introduction and enhancement of ERP, CRM, Power Apps, workflow automation and other enterprise digital platforms.Coordinate solution design, testing, implementation and user adoption.Champion continuous improvement by applying technology to streamline and optimise business processes.Project Delivery & Stakeholder ManagementManage projects throughout the full delivery lifecycle, from requirements gathering and solution design through testing, implementation and go-live.Oversee project scope, schedules, budgets, risks, dependencies and key deliverables.Coordinate project activities involving multiple departments and stakeholder groups.Establish effective working relationships with local, regional and global stakeholders.Coordinate external vendors, technology partners and service providers when required.Use analytics and reporting to identify performance trends, risks, opportunities and areas for improvement.Ensure business reporting is accurate, clear, visually effective and relevant to decision-makers.Support strong standards for data quality, consistency, accessibility and governance.Operational ExcellenceTrack implemented solutions to confirm that intended business outcomes and benefits are being realised.Use technology and process improvements to increase productivity, optimise costs and improve operational efficiency.Contribute to continuous improvement across business systems, reporting and operational processes.Ensure solutions and initiatives comply with established technology standards, governance frameworks and recognised best practices.Experience & QualificationsEssential RequirementsBachelor’s degree in Information Technology, Computer Science or a related discipline.Minimum 7 years of relevant experience across Business Analysis, Business Solutions, Business Partnering, Digital Transformation and/or Project Management.Demonstrated experience contributing to business transformation, digitalisation and process improvement programmes.Hands-on exposure to enterprise platforms and solutions such as SAP, Microsoft Dynamics, CRM systems, Power Apps or comparable technologies.Experience developing or delivering reports, dashboards and actionable business insights using analytics solutions.Strong track record of working effectively with cross-functional stakeholders while managing multiple and competing priorities.Sound understanding of end-to-end business processes across different organisational functions.Preferred ExperienceExposure to regional and/or global working environments.Understanding of data governance and master data management principles.Experience coordinating or managing external vendors and third-party service providers.Technical CompetenciesBusiness Process Analysis & OptimisationDigital Transformation & AutomationBusiness Solutions & Systems DeliveryERP & Enterprise Systems Knowledge, including SAP and Microsoft DynamicsReporting, Analytics & Dashboard DevelopmentProject & Programme ManagementData Governance & Data Quality ManagementBehavioural CompetenciesStakeholder Engagement & ManagementAnalytical Problem-Solving & Decision-MakingStrong Communication & Presentation SkillsInfluencing & Relationship ManagementCommercial & Business OrientationAgility & AdaptabilityResults-Driven MindsetCross-Functional Collaboration & Teamwork