Director - Administration Services

Job PurposeDirect and govern all Administration Services activities across the Authority, including strategic planning, performance management, quality, HSE, knowledge management, and employee services.Lead outsourcing, vendor governance, and continuous improvement to deliver efficient, sustainable, and future-ready administrative operations aligned with RTA’s strategic objectives.Roles and Responsibilities:StrategyEstablish and govern strategic planning, KPI, budgeting, and performance-management frameworks for Administration Services activities across the Authority.Define long-term administrative strategies covering facilities, logistics, employee services, and cross-functional initiatives to align with RTA’s vision and Dubai Government policies.Oversee institutional effectiveness, knowledge-management, and training strategies to strengthen organizational resilience and capability.Formulate policies for investment space utilization within Authority facilities, including contract governance and revenue optimization.OperationsDirect the day-to-day management of Administration Services, including employee services, facility operations, parking, transport, document control, security, housekeeping, and library services.Develop and oversee Authority-wide quality, HSE, and knowledge-management systems, including accident reporting, environmental compliance, and continuous-improvement initiatives.Ensure efficient, courteous, and timely delivery of services and requests to employees and stakeholders.Manage archiving services, document control, and electronic transaction systems to ensure efficient handling and preservation of Authority data, documents, and correspondence.Oversee employee care facilities including health club, employee happiness center, clinic, pharmacy, physiotherapy center, nursery, and mother and child corner, ensuring delivery of high-quality services aligned with organisational standards.Oversee stakeholder relationships with internal departments and external entities (e.g., immigration/foreign affairs, embassies/consulates, municipalities, police for impounding operations, healthcare regulators, landlords/tenants, and strategic vendors).Product/Process ImprovementDesign and manage outsourcing, vendor/consultant selection, SLA governance, and contract-monitoring mechanisms beyond investment-space services. Implement data-driven approaches for project scheduling, financial forecasting, and service efficiency improvements. Leverage KPIs and dashboards for monitoring investment-space performance and administrative service delivery. Introduce innovation in administrative systems through digital platforms, sustainability practices, and automation of service workflows. Oversee audits, feasibility studies, and compliance assessments for buildings, parking, and operational costs, recommending corrective actions and enhancements. Physical Working ConditionsPrimarily office-based, with regular site visits to RTA facilities, employee service centers, parking areas, and vendor locations to monitor service delivery, HSE compliance, and quality standards. May require extended working hours during audits, large-scale service rollouts, or crisis management situations.Job Qualifications & RequirementsEducation: Bachelor’s/ master’s degree in business administration, Facilities Management, Industrial EngineeringExperience: 16+ Years in case of master’s degree (18+ years in case of bachelor’s degree)Certifications (Preferred): PMP, ISO Lead Auditor, or Six Sigma Black Belt