Director, Business Applications (Salesforce Sales Cloud & CPQ)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! About the RoleWe are seeking an experienced and hands-on Director, Salesforce CRM to own the strategy, roadmap, and delivery of our Salesforce platform across the Lead-to-Opportunity, Partner Relationship Management (PRM), and Quote-to-Cash domains. This is a senior leadership role with deep functional expertise in Salesforce Sales Cloud and CPQ, accountable for both the long-range platform vision and the quarter-over-quarter execution that delivers it.You will lead a team of product managers, business systems analysts, and administrators, and direct an IT offshore delivery organization, while remaining close enough to the platform to design solutions, resolve escalations, and challenge technical trade-offs. This is a unique opportunity to modernize the end-to-end revenue technology stack, including the implementation of new CPQ solution such as Salesforce Revenue Cloud (RCA), and to drive measurable growth in pipeline velocity, quote accuracy, and partner-led revenue.You will operate as the primary technology partner to executives across Sales, Channel/Partner, Sales Operations, Marketing, and Finance, translating go-to-market strategy into a CRM platform that scales with the business.Key ResponsibilitiesSalesforce Sales Cloud & CPQ OwnershipOwn the Salesforce Sales Cloud and CPQ platform end to end, architecture direction, functional design, roadmap, enhancements, and continuous improvementServe as the executive-level subject matter expert for Sales Cloud (accounts, contacts, leads, opportunities, forecasting, territory and quota management) and CPQ (product configuration, price rules, discounting and approval workflows, quote templates, amendments and renewals, order generation)Establish and enforce platform standards for data model design, automation, security model, and technical debt reduction across a heavily customized Salesforce orgDrive quoting accuracy and cycle-time improvements in partnership with Sales Operations, Deal Desk, and Finance, removing friction from complex, multi-product and channel deals'Own platform capacity, licensing, and vendor relationships across the Salesforce ecosystem and connected solutionsOwn the top-of-funnel to opportunity process: lead capture, enrichment, scoring, routing, qualification, conversion, and account/contact hygieneOwn the PRM platform such as Imparnter or Salesforce Partner Commities, and partner-facing experience, including partner onboarding, tiering, deal registration, co-sell and co-marketing workflowsLead the transformation of the Quote-to-Cash process and the implementation of a modern revenue platform such as Salesforce Revenue Cloud (RCA)Define the target-state architecture and migration path from existing CPQ (Salesforce CPQ / Steelbrick, Apttus/Conga) to the future revenue platform, including phasing, risk, and cutover strategyStrategy, Roadmap & GovernanceOwn and execute a minimum four-quarter rolling roadmap of CRM business capabilities, sequenced and prioritized with functional leadershipBuild and run the intake, prioritization, and governance model for CRM demand, with transparent criteria, business cases, and measurable outcomesDefine and report on platform KPIs: quote cycle time, quote accuracy, lead conversion, partner-sourced pipeline, adoption, and delivery predictabilityEstablish release management, environment, and change-control practices that keep delivery fast without compromising stabilityTeam Leadership & DeliveryLead, coach, and grow a team of product managers, product owners, and Salesforce developers, including hiring, performance management, and career developmentManage and Direct an IT offshore Salesforce development team across sprint delivery cycles, ensuring quality, throughput, and clear specificationsReview functional and high-level technical designs, personally lead design for the most complex or highest-risk initiativesManage delivery across concurrent programs and enhancement streams, setting clear expectations on scope, timelines, and dependenciesInteract with cross-functional IT and enterprise architecture teams to align requirements and assess downstream system impactsStakeholder Engagement & EnablementAct as the trusted advisor to Sales, Channel, Sales Operations, Marketing, and Finance leadership on process design and technology footprintFacilitate structured discovery and design sessions to frame problem statements, quantify business impact, and capture detailed requirementsDrive User Acceptance Testing with business users and ensure timely, low-defect delivery of enhancementsOwn adoption and enablement documentation, process flows, training, and change management for new CRM and CPQ capabilitiesRequired Experience12+ years of IT or business systems experience across the full software development lifecycle: analysis, design, development, testing, implementation, and documentation8+ years of hands-on experience with Salesforce Sales Cloud, including configuration, administration, data model, and process design in a complex enterprise org5+ years of hands-on experience with CPQ platforms, specifically Salesforce CPQ (Steelbrick), Salesforce Revenue Cloud (RCA), and/or Apttus/Conga CPQ4+ years of people leadership experience, including managing product managers, analysts, or administrators and directing offshore delivery teamsDemonstrated experience delivering Quote-to-Cash solutions in complex, multi-product, subscription, or channel-heavy environmentsProven experience leading at least one large-scale CRM or CPQ transformation or platform migration end to endStrong working knowledge of Lead-to-Opportunity and Partner Relationship Management processes, including lead management, account management, and partner/channel operationsLeadership & Technical SkillsDeep command of CPQ concepts, product and configuration rules, pricing models, approval workflows, quote templates, contracting, amendments, renewals, and order generationAbility to set platform strategy and architecture direction while staying credible and hands-on in solution design and escalationsExecutive presence and exceptional communication, able to influence C-level stakeholders and engage technical teams with equal effectivenessStrong program and portfolio delivery skills in agile environments, with a track record of predictable, high-quality releasesFinancial and commercial acumen, able to build business cases, own a budget, and tie platform investment to revenue outcomesComfortable prioritizing and executing in a fast-paced, high-pressure environment while maintaining attention to detailFlexible and adaptable in learning new technologies, including Salesforce AI/Agentforce, Data Cloud, and evolving revenue platform capabilitiesHighly self-motivated, self-directed, and a collaborative team player who builds strong cross-functional partnershipsEducation & CertificationsBachelor's degree (4-year) in a technical or business field required, advanced degree a plusSalesforce certifications strongly preferred: Sales Cloud Consultant, CPQ Specialist, Revenue Cloud, Platform App Builder, and/or AdministratorWhat Makes This Role UniqueThis is a rare combination of platform ownership, transformation mandate, and executive visibility. You will own the CRM platform that the entire go-to-market motion runs on, from the first touch of a lead, through partner-led and direct selling, to a booked and billable order. You will have direct influence over architecture, process design, roadmap prioritization, and investment, working shoulder to shoulder with executive sponsors across Sales, Channel, and Finance. If you thrive at the intersection of business strategy, Salesforce platform depth, and team leadership, this role offers an unusual degree of ownership, impact, and growth.The salary range for this position is in the range of $200K – $250K, depending on experience and qualifications SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice