Director Business Excellence

We are partnering with a high-growth, customer-centric organization seeking a Director of Business Excellence to help transform strategy into operational reality.This is a highly visible leadership role that sits at the centre of the business, working across departments to ensure customer experience, business performance, technology enablement, and organizational standards are aligned to the company's strategic ambitions.This role is not responsible for running day-to-day operations. Instead, it provides leadership with visibility, governance, insight, and improvement frameworks that enable sustainable growth and execution excellence.Key ResponsibilitiesTranslate business strategy into measurable organizational standards and priorities.Drive enterprise-wide transformation and continuous improvement initiatives.Create visibility of performance through KPI frameworks, dashboards, and governance processes.Identify cross-functional opportunities and challenges, ensuring effective resolution across the organization.Lead initiatives focused on customer experience excellence and service consistency.Partner with senior stakeholders to improve organizational effectiveness and execution.Drive the prioritization and implementation of data, technology, and automation initiatives.Establish clear operating rhythms and performance review mechanisms for executive leadership.Ensure business objectives are reflected in customer touchpoints, operational processes, and employee ways of working.What We're Looking ForWe are interested in speaking with senior leaders who combine strategic thinking with hands-on execution.You are likely to bring experience in one or more of the following areas:Business TransformationBusiness ExcellenceStrategy ExecutionOrganizational EffectivenessCustomer ExperienceOperational ExcellenceEnterprise Performance ManagementDigital TransformationIdeal Background12+ years of relevant experience.Current or previous experience as a Director, Head of Transformation, Head of Business Excellence, Strategy Lead, Chief of Staff, or Organizational Effectiveness leader.Demonstrated success leading enterprise-wide initiatives across multiple business functions.Strong experience working with executive leadership teams and influencing without direct authority.Exposure to customer-centric, digitally enabled, or multi-site organizations.Experience building governance frameworks, business performance reporting, and transformation roadmaps.Strong analytical and stakeholder management capabilities.