Director Content + Production Operations (US Only)

Our Story:Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people across service‑oriented industries including education, health care, behavioral health, long‑term care, human services, security, corporate, and retail.At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. This philosophy is central to everything we do and traces back to our beginning.As a member of the team, you can expect to:Make a difference through your work — You’ll be proud to tell your family and friends what you doGain significant career experience within a fast‑growing organization — From entry‑level roles to executive leadershipFeel fulfilled and have fun — We work hard but make time to build meaningful relationships and celebrate winsThe Role:The Director of Content & Production Operations leads the team and systems that turn CPI’s product roadmap into high-quality training that is localized, tailorable, and fast to market, as CPI shifts to digital-first, print-supported learning materials. This player-coach owns both the LCMS content model that enables reuse and variants and the production operation that builds and ships every format from a single source.What You Get to Do Every Day:Design and own CPI’s content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules. One source should be tailorable by industry and audience, localizable by language, and publishable to eLearning, digital, and print outputsLead the LCMS partnership: implementation direction, roadmap influence, and escalationLead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead to build CPI’s training contentTranslate the product roadmap into a production plan. Sequence builds and updates against committed release dates, and flag capacity risk earlyPartner with training product teams, product management, and program managers on intake, scope, and release timing. Partner with software product teams on LCMS, authoring, and platform requirementsRun intake and specification gating so work enters production ready to build, and send back work that isn’tPartner with program manager to run production in agile methodologies. Measure cycle time and rework, and shorten time to market without lowering qualityEnforce instructional quality, brand, accessibility, and compliance standards at the point of authoring rather than in end-of-line reviewOwn the production capacity model, forecasting, and cost per output unit. Provide capacity to Custom Solutions at a published internal rateManage third-party production partners on scope, service levels, and unit economicsLead the foundational content model, templates, and workflows in year one while scaling the team to own themPerform other position-related duties as assignedWhat You Won't Own:What CPI trains (learning objectives, curriculum, instructional design). You will heavily partner with Product ManagementThe visual design system, which is owned by UX Design & ResearchEngineering and platform infrastructure, which sit in the Technology organizationYou Need to Have:Bachelor's degree in information science, technical communication, instructional technology, or a related field. Equivalent experience considered10+ years in content, production, or delivery operations, including 5+ years leading teamsDemonstrated ownership of a structured or component-based content modelProduction LCMS/CCMS experience, including partnering with a vendor on implementationProduction or delivery operations leadership in content, agency, media, or servicesThird-party vendor management, including holding partners to commitmentsCapacity planning and forecasting under variable demandComfort declining incomplete requests from senior stakeholdersJudgment to iterate on validation but not on the foundation. The first version of a content model must be substantially rightAbility to explain architecture decisions to executives in terms of cost, schedule, and riskWorking knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS)We’d Love to See:Localization at the structural levelStanding up a capability that did not previously existXyleme or a comparable XML-based authoring environmentTraining, certification, or regulated-content environments

What We Offer

Comprehensive compensation packageComprehensive benefits package401kPTOHealth & Wellness DaysPaid Volunteer Time OffContinuing education and trainingHybrid / Remote work schedulePaid Parental LeaveCrisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.