Director, Growth Enablement Office (GEO)

At Portico, we believe work should be more than a job — it should be a place where people feel valued, supported, and empowered to thrive. We are committed to creating an environment where talented individuals can do their best work while making a real difference in the lives of the people and communities we serve.Currently we are seeking a Director of the Growth Enablement Office. This role will provide leadership for Portico’s GEO and enterprise project management office, translating strategic, client, and business priorities into a governed portfolio of initiatives that enable organizational growth, operational readiness, and exceptional member and employer experiences. They will be accountable for portfolio visibility, consistent delivery practices, cross-functional coordination, and implementation readiness while building scalable project and program management capabilities.Reporting to the Head of Enterprise Operations, this position leads the day-to-day operations of the GEO and partners with executive sponsors, functional leaders, Technology, Finance, and People & Culture to align initiative plans, resources, and intended outcomes. This person will oversee an assigned team of initiative leads and drives recommendations and decision support for enterprise prioritization and investments, oversees execution of approved initiatives, and ensures clear accountability for delivery, operational adoption, and benefits realization.This person must understand and comply with all of Portico’s Governance, Risk, and Compliance standards (e.g., internal controls, regulatory compliance, policy compliance, and evidence retention) and promotes these standards throughout the Growth Enablement Office and the enterprise initiative portfolio.Essential Duties and ResponsibilitiesEnterprise Strategy Support & Portfolio ManagementTranslate enterprise priorities into an integrated initiative portfolio, delivery roadmaps, and execution plans aligned with Portico's strategy and growth objectives.Lead initiative intake and evaluation, ensuring proposals define business needs, intended outcomes, scope, ownership, resource requirements, and measurable benefits.Provide prioritization and sequencing recommendations to the Vice President of Enterprise Operations and Steering Committee, considering strategic alignment, capacity, dependencies, risk, and financial value.Maintain an enterprise view of approved initiatives and proposed work, identifying competing commitments and recommending adjustments through established governance.Update, maintain and enhance the GEO Playbook in support of continuous improvement and to support standardization of deliveryDelivery Excellence & Enterprise PerformanceEstablish and continuously improve project and portfolio delivery standards, tools, templates, stage gates, and management routines that support consistent execution.Develop and manage portfolio performance reporting utilizing defined processes and tools to communicate milestones, delivery health, budget performance and value realized, resource capacity, risks, readiness, and intended outcomes.Provide timely, accurate reporting that identifies material variances, required decisions, corrective actions, and accountable owners.Coordinate benefits tracking with initiative sponsors, operational owners, and Finance to validate expected value and monitor results following implementation.Program Leadership & ExecutionOversee planning and delivery of approved programs and initiatives, ensuring clear scope, business requirements, milestones, workplans, and accountability.Set delivery expectations and assignments for GEO staff, initiative leads, and project managers; review initiative health and coach teams to address delivery barriers.Partner with Technology and operational leaders to translate business needs into delivery plans for technology, automation, and digital initiatives.Ensure initiative plans address process and data impacts, testing, controls, implementation dependencies, and operational support requirements.Guide implementation analysts in requirements development, process analysis, stakeholder alignment, requirements traceability, testing support, and solution readiness.Coordinate commitments across functional, Technology, and vendor teams; manage cross-project dependencies and drive resolution of risks and issues.Ensure changes to scope, timing, budgets, and resources are evaluated, documented, and approved through established change control and escalation pathways.Identify opportunities to simplify delivery practices, improve reporting, and use project and portfolio management tools to strengthen execution and decision making.Leadership & Organizational DevelopmentBuild and lead a high-performing GEO team, setting clear priorities and fostering accountability, collaboration, and consistent delivery quality.Develop staff capabilities through coaching, performance management, and professional development in project management, business analysis, and portfolio governance.Lead through influence across functions, strengthening shared ownership of initiative outcomes and constructive resolution of competing priorities.Foster an engaged, inclusive, and high-performance culture aligned with Portico’s mission and values.Financial Stewardship & Resource ManagementPartner with Finance, initiative sponsors, and functional leaders to finalize estimation tools, develop business cases, initiative budgets, resource estimates, and benefits assumptions.Support monitoring of portfolio spending, forecasts, and resource demand against approved plans; escalate variances and recommend corrective actions.Coordinate portfolio capacity planning to identify constraints, balance initiative demands with ongoing operations, and inform staffing and sequencing decisions.Manage GEO resources and operating expenses within approved budgets and delegated authority.Change Adoption & Operational ExcellenceImplement, maintain and improve portfolio governance, including intake, prioritization, stage gates, change control, decision records, escalation thresholds, and evidence retention.Coordinate Steering Committee meetings, preparing agendas, portfolio updates, decision materials, and documented actions with accountable owners.Ensure initiative plans incorporate applicable regulatory requirements, organizational policies, internal controls, and risk mitigation in partnership with responsible functions.Integrate stakeholder impacts, communications, training, testing, go-live validation, and stabilization activities into implementation plans.Confirm operational ownership, support arrangements, and readiness before implementation; coordinate handoffs and follow-up to support service continuity, sustained adoption, and value realization.Leadership PartnershipServe as the Head of Enterprise Operations’ primary advisor on portfolio delivery health, initiative capacity, dependencies, readiness, and execution risks.Present portfolio performance, prioritization recommendations, investment considerations, and escalation needs to executive leadership and governance stakeholders as appropriate and in identified forums.Partner with leaders across Operations, Technology, Finance, Product Development, and People & Culture to align delivery commitments and resolve cross-functional challenges.Education & CertificationsBachelor’s degree in Business Administration, Operations Management, Healthcare Administration, Organizational Leadership, or related field.Master’s degree (MBA, MHA, or related discipline) preferred.Project Management Professional (PMP) or related project, program, portfolio, or change management certification preferred, but not required.ExperienceAt least 5 years of progressive experience leading or managing an enterprise PMO, program office, or transformation office, supported by progressive experience in project, program, or portfolio management.Demonstrated success delivering multiple complex, cross-functional initiatives with executive-level visibility and measurable business outcomes.Experience establishing and improving portfolio governance, initiative intake, prioritization, stage gates, change control, and executive reporting.Experience leading and developing project managers, initiative leads, implementation analysts, or comparable delivery professionals.Strong working knowledge of modern governance and delivery models and methodologies, business requirements, process analysis, resource planning, implementation readiness, and organizational change.Experience developing business cases and managing initiative budgets, forecasts, resource constraints, and benefits tracking.Demonstrated ability to facilitate leadership decisions, influence stakeholders, and resolve delivery barriers with sound judgment and clear communication.Experience in benefits administration, healthcare, insurance, financial services, nonprofit organizations, or another regulated environment preferred.CompetenciesCustomer FocusStrategic AgilityBusiness AcumenSystems ThinkingInnovationOperational ExcellenceContinuous ImprovementIntegrity & TrustLeadership Competencies:Portfolio ManagementExecution ExcellenceGovernance & Decision QualityLeadership PresenceFinancial StewardshipChange Leadership & ManagementCross Functional InfluenceTalent Mentorship & DevelopmentLeadership CommunicationRisk ManagementResource & Capacity PlanningDigital & AI FluencyStarting Pay Range: $150,000-175,000Benefits Summary: Portico offers a comprehensive benefits package which includes premiums paid for health care coverage, 10% employer retirement contribution, and competitive time off and wellness benefits.