Director of Account Management

Director of Account Management – Saudi NationalMerit Incentives is seeking an experienced Director of Account Management to lead strategic enterprise accounts, strengthen client retention, and drive sustainable revenue growth.Key ResponsibilitiesLead and develop the Account Management team.Own key enterprise relationships and executive-level engagement.Drive retention, renewals, upselling, and cross-selling.Build account growth plans aligned with revenue and profitability targets.Oversee client projects from requirements gathering through integration, testing, and go-live.Collaborate with Sales, Technology, Operations, Product, and Partnerships.Monitor account performance, client satisfaction, risks, and commercial opportunities.RequirementsSaudi National – mandatory requirement.8+ years of experience in Account Management, Customer Success, or B2B commercial roles.Proven experience leading Account Management teams and strategic enterprise portfolios.Strong record of achieving revenue growth, retention, and profitability targets.Solid project management experience.Good understanding of IT solutions, APIs, system integrations, testing, and production environments.Experience in loyalty and rewards solutions, including offers, gift cards, digital marketplaces, points exchange, direct points redemption, reward catalogues, and merchant integrations.Strong leadership, negotiation, presentation, and stakeholder-management skills.Experience with banks, airlines, telecom, government, or large enterprise clients is preferred.Fluent in Arabic and English.Based in Riyadh .