Director of AI Customer Experience

Company Description BEAMRA is an AI-powered platform that enables businesses to streamline operations, design effective strategies, and execute against clearly defined goals for better decision-making. It offers tools to manage business processes, optimize customer journeys, and enhance data-driven insights across the organization. By leveraging BEAMRA, companies can improve operational efficiency, strengthen customer experiences, and align teams toward successful outcomes. The platform is built to support organizations that want to embed AI into everyday workflows and strategic planning in a practical, scalable way.Role Description The Director of AI Customer Experience is a full-time role responsible for shaping and leading BEAMRA’s AI-driven customer experience vision and execution. This hybrid role is based in Riyadh, Saudi Arabia, with flexibility for partial work from home. On a day-to-day basis, the Director will define customer experience strategies informed by AI insights, collaborate with product and engineering teams to design and refine customer journey solutions, and oversee the implementation of AI models that enhance engagement and satisfaction. The role includes analyzing customer data, identifying patterns and opportunities for improvement, building frameworks for personalization and support automation, and ensuring that AI-powered features are intuitive, ethical, and aligned with business objectives. The Director will also lead cross-functional initiatives, mentor team members, and represent the customer voice in strategic decisions.QualificationsNOTE : Candidates must be Saudi citizens or legal residents of Saudi Arabia.Experience in project managementStrong foundation in Computer Science, with the ability to translate technical capabilities into customer-centric solutions.Proficiency in Data Science and Analytics to interpret customer data, identify trends, and guide experience optimization.Experience in Machine Learning and Pattern Recognition to design and oversee AI models that improve customer journeys.Proven leadership in customer experience, product, or AI-focused roles, preferably in SaaS or technology-driven environments.Track record of managing hybrid or cross-functional teams and delivering measurable improvements in customer satisfaction and retention.Ability to work in a hybrid setup in Riyadh, Saudi Arabia, and collaborate effectively across diverse stakeholders.Excellent communication and stakeholder management skills, with the ability to present complex AI concepts to non-technical audiences.Advanced degree in Computer Science, Data Science, Engineering, Business, or a related field is preferred.