Director of Annuity Operations

Our client is seeking a Director of Annuity Operations to build the end-to-end operational framework supporting a growing annuity platform. This is a highly visible role requiring both deep product fluency and the ability to translate that knowledge into scalable, client-centric operational strategies.Key ResponsibilitiesProduct & Operational AlignmentServe as a subject matter expert on fixed annuity products, including MYGAs, FIAs, and income riders, with a strong understanding of how product design impacts administration, servicing, and policyholder behaviorPartner closely with Product, Actuarial, and Distribution teams to ensure seamless implementation and administration of new and existing productsTranslate complex product features (crediting strategies, caps/floors, surrender schedules, riders) into clear, efficient operational processesOperational Leadership & TransformationLead day-to-day annuity operations across onboarding, policy administration, servicing, and claimsIdentify opportunities to streamline workflows, automate processes, and improve scalabilityPartner with Technology and third-party administrators to enhance platforms, tools, and data capabilitiesDrive continuous improvement initiatives across processing efficiency, accuracy, and risk managementCross-Functional CollaborationAct as a key liaison between Operations, Product, Finance, Risk, Compliance, and IT to ensure alignment across the annuity lifecycleSupport new product launches by ensuring operational readiness, including system configuration, workflows, and servicing modelsProvide input into product design discussions from an operational feasibility and service perspectiveStrategy & Growth EnablementSupport broader business strategy by ensuring operations can scale alongside growth in annuity volumesContribute to decisions around vendor strategy, platform selection, and operational model designUse data and KPIs to drive decision-making and measure success across operational performance and client experienceQualifications10+ years of experience in life insurance / annuities, with significant exposure to annuity operations and/or productStrong understanding of fixed annuity products, including MYGA, FIA, and associated riders, and how they function operationallyDemonstrated ability to connect product design with operational execution and client experienceExperience leading teams and driving process improvement or transformation initiativesStrong stakeholder management skills across actuarial, product, and business leadership