Director of Corporate Security & Loss Prevention

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.Description:The Director of Corporate Security & Loss Prevention will be responsible for developing, implementing, and overseeing enterprise-wide strategies to mitigate inventory loss, internal misconduct, operational risk, and physical security vulnerabilities across Arhaus retail and corporate locations.This role integrates proactive loss prevention, internal investigations, compliance auditing, and physical security governance into a unified enterprise function.Essential Duties & Responsibilities:Loss Prevention StrategyDevelop and implement company-wide shrink reduction strategyEstablish standardized store-level control protocolsAnalyze POS data for exception reporting (discounts, overrides, returns)Conduct routine and surprise operational auditsIdentify systemic vulnerabilities in process and policyInternal InvestigationsLead investigations into internal theft and misconductPartner with HR on disciplinary proceduresEstablish evidence protocolsConduct interviews and case documentationLiaise with legal counsel when appropriateDiscount & Override GovernanceAudit discretionary discount authorityIdentify misuse patternsDevelop guardrails and approval workflowsImplement manager-level accountability reportingDamage & Return OversightStandardize documentation and approval processesAudit backroom handling proceduresImplement chain-of-custody controls where neededCorporate Security OversightDevelop enterprise physical security standardsOversee access control systems and credential governanceStandardize CCTV strategy where appropriateManage security vendor relationshipsDevelop incident response protocolsReporting & Executive VisibilityProvide quarterly shrink and risk dashboardsReport trends and corrective action plansPresent findings to executive leadershipAlign prevention strategy with financial metricsRequirements:10–12+ years in retail loss prevention or corporate securityExperience in high-value retail environments preferredStrong investigative backgroundFamiliarity with POS exception reporting toolsExperience building enterprise LP programs from ground upStrong cross-functional leadership capabilityKnowledge of access control and physical security systemsArhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.AI CODE OF CONDUCTAt Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.