Director of Data Science

Director of Data Science

Location: Remote | Salary: $260,000 to $300,000This is an opportunity to lead AI and Data Science transformation within a large, mission-driven healthcare organisation that is investing heavily in improving customer experience through data.

You'll have the chance to shape strategy, build innovative solutions, and deliver tangible impact at enterprise scale.The CompanyThey are a large, not-for-profit organisation operating at significant scale across a nationwide network of customer-facing healthcare services. With billions in annual revenue and millions of customer interactions each year, they are investing heavily in AI, machine learning, and next-generation digital experiences. Leadership views this area as a strategic priority, creating a genuine opportunity to influence enterprise-wide transformation.The RoleLead a team of Data Scientists focused on customer journey and experience optimisationDefine and execute the Data Science roadmap across customer, operational, and business prioritiesBuild predictive, prescriptive, and optimisation models including personalisation, forecasting, segmentation, and recommendation solutionsDevelop semantic AI and conversational data products that power customer-facing applications, chat experiences, and digital toolsTransform unstructured data from surveys, contact centre interactions, and customer touchpoints into actionable insightsPartner closely with Data, AI Engineering, Product, Digital, and Operational teams to deploy solutions into productionEstablish best practices for model development, monitoring, governance, and business impact measurementYour Skills & ExperienceStrong commercial experience leading Data Science, Machine Learning, or AI teamsProven track record delivering production-ready ML solutions that drive measurable business outcomesExpertise in predictive modelling, experimentation, personalisation, recommendation systems, and forecastingExperience working with unstructured, voice-of-customer, or text-based datasetsStrong stakeholder management and executive communication skillsExperience within healthcare or other regulated industries is beneficial but not essentialDegree in a quantitative or STEM-related discipline, with advanced qualifications welcomedWhat They Offer$260,000 to $300,000 base salaryHigh-profile leadership role with executive visibilityOpportunity to lead an established team of Data ScientistsSignificant investment in AI, GenAI, and customer-facing innovationThe chance to solve meaningful customer experience challenges at enterprise scaleHow to ApplyIf you're excited by the opportunity to combine AI leadership, customer experience transformation, and real-world impact, please apply to discuss this opportunity in confidence.