Director of Ecommerce

The Giving Movement is HUMANITY IN MOTION!We’re a style revolution with a heart. Our mission is to make luxury fashion sustainable and meaningful. We’re in the heart of Dubai, where innovation and glamour meet.Our philosophy is simple, small acts multiplied by many can transform the world!The TGM team is a global squad of changemakers. We’re a force of positive change, and our team is at the heart of it all.Role Overview The Director of Ecommerce will own the digital P&L and lead the commercial performance, customer experience and profitability of our web and app channels.Leading the integrated Ecommerce function across Growth, Trading and Studio, you will combine strategic leadership with hands-on ecommerce trading expertise. You will be accountable for building a profitable, high-performing digital business, with a strong focus on revenue, contribution margin, conversion, customer acquisition and retention.Key Responsibilities Own digital revenue, contribution margin, conversion and profitability across web and app.Lead the ecommerce trading strategy and digital commercial calendar across launches, campaigns, seasonal drops and sale periods.Drive onsite product sequencing, category presentation, search, navigation and digital trading performance.Own the end-to-end digital customer journey, from acquisition and onsite experience through checkout and post-purchase.Lead CRO and experimentation, translating every test into measurable commercial outcomes.Improve customer acquisition, retention and profitable growth across paid media, CRM and lifecycle marketing.Manage paid-media agency relationships and hold partners accountable for efficiency and return.Own the Saudi digital commercial strategy, adapting trading, customer experience and acquisition to local consumer behaviour.Partner closely with Brand, Creative, Tech, Retail, Merchandising, Planning, Operations and Customer Experience.Drive the use of AI, automation and personalisation across digital trading and the customer journey.Lead and develop a high-performing multidisciplinary team across Growth, Trading and Studio.What Success Looks LikeSuccess will be measured through digital revenue and contribution margin, conversion, AOV, UPT, full-price sell-through, site and app performance, CRO impact, acquisition efficiency, retention, repeat purchase, Saudi market growth and customer satisfaction.What You Will Need10+ years of progressive ecommerce leadership experience, including direct ownership of a digital P&L and a full Ecommerce function.Experience within retail, fashion, premium lifestyle or a high-growth direct-to-consumer environment.Deep, hands-on ecommerce trading expertise, including onsite product sequencing, category performance and conversion optimisation.Strong financial acumen across P&L management, forecasting, contribution margin and profitability.Proven experience in CRO, experimentation, customer acquisition, retention and digital growth economics, including CAC, LTV and ROAS.Experience leading multidisciplinary teams across Growth, Trading and Creative.Strong cross-functional leadership skills and the ability to move confidently between strategy and daily trading detail.A strong understanding of GCC ecommerce and digital consumer behaviour; Saudi Arabia experience is highly advantageous.Arabic language capability is an advantage but not essential.Why TGM: Be part of a high-growth, purpose-driven brand where you’ll own real impact across acquisition, retention, and how growth is scaled.Heads up! Due to the volume of applications we get, only those who make the shortlist will hear from us for interviews. If you don't hear back, it means it is unlikely we are able to hire you at this time. But no worries, we’ll keep your details on file for future openings. In the meantime, follow our LinkedIn page to stay in the loop for any new opportunities! 🌟📲