Director of Golf Operations
Pin Club · Eau Claire, WI
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We're building a premium indoor golf club featuring private memberships, state-of-the-art simulator technology, professional instruction, and a connected retail experience. We're looking for an experienced Director of Golf Operations to lead our team and help grow one of the most innovative golf concepts in the country.What You'll DoGolf Operations & ProgrammingHelp develop, organize, promote, and operate Pin Club leagues, tournaments, competitions, and other golf programming.Serve as a knowledgeable golf resource for members, guests, and staff.Work collaboratively with Pin Club instructors and other golf professionals.Help create programming that appeals to golfers of different skill levels and backgrounds.Identify new opportunities for leagues, tournaments, competitions, events, and player-development programming.Help ensure Pin Club's golf experience maintains credibility with experienced golfers while remaining welcoming to newer players.Member & Customer ExperienceBuild relationships with Pin Club members and help develop a strong membership community.Assist with membership sales, facility tours, new-member onboarding, and retention.Help customers understand Pin Club's simulators, practice tools, memberships, programming, and services.Provide a consistently welcoming, professional, and knowledgeable customer experience.Assist with guest check-in, simulator reservations, and customer questions.Help resolve customer and member concerns professionally.Support member-only events and other community-building initiatives.Facility OperationsAssist the General Manager with daily facility operations.Help maintain a clean, organized, professional, and first-class facility.Assist with opening, closing, security, and facility procedures.Help troubleshoot basic simulator and technology issues.Assist with retail operations and golf-related product knowledge.Support corporate events, private events, fundraisers, tournaments, and other programming.Monitor the facility and proactively address operational needs.Serve as the facility leader when the General Manager is unavailable.Staff LeadershipHelp train, supervise, and support part-time employees.Model Pin Club's customer-service and facility standards.Help employees develop their golf, customer-service, membership, and operational knowledge.Provide coaching and feedback when appropriate.Help create a team environment built around accountability, professionalism, customer service, and enjoyment of the game.Required QualificationsAssociate degree or higherStrong background in and understanding of golfKnowledge of golf culture, etiquette, terminology, and the golfer experienceStrong customer-service and interpersonal skillsExcellent verbal and written communicationAbility to communicate comfortably with golfers ranging from beginners to highly experienced playersStrong organizational and problem-solving skillsAbility to work independently and take ownership of responsibilitiesComfortable discussing memberships and services with prospective customersComfortable learning golf simulator technology, reservation systems, POS systems, and other business technologyReliable and professional work historyWillingness to participate in all aspects of facility operationsAbility to work a flexible schedule, including evenings and weekends as business needs requirePreferred QualificationsExperience in one or more of the following areas would be especially valuable:Bachelor's degree in Sport Management, Business, Recreation, Hospitality, Golf Management, or a related fieldGolf-industry experienceGolf course or pro-shop operationsCountry club operationsIndoor golf or simulator facilitiesGolf leagues or tournament administrationGolf instruction or player developmentGolf retailMembership sales or retentionEvent planning and executionHospitality or recreationSupervisory or management experienceMembership-based businessesPGA-related education, experience, or credentials are welcome but not required.CompensationCompetitive SalaryPerformance BonusHealth BenefitsPaid Time OffGolf Industry DiscountsComplimentary Membership
Benefits
Employee discountPaid time offEducation:Associate (Preferred)Location:Eau Claire, WI 54701 (Preferred)Ability to Commute:Eau Claire, WI 54701 (Required)Work Location: In personpinclubgolf.com