Director of Health Systems Operations

Who We AreAgiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure their equipment is available and ready when and where it is needed. Our teams partner with healthcare providers to support patient care through equipment management, clinical engineering and on-site service solutions.As a Director of Health Systems, you will provide strategic direction, leadership and operational management for 360 business across designated and/or multiple sites. You will lead teams and customer partnerships while driving the financial, operational and service objectives established in the overall business plan.What's in it for You?A highly visible leadership role with responsibility for strategic, operational and financial performance.The opportunity to build trusted relationships with hospital administrators, clinicians and other healthcare leaders.The ability to lead and develop teams across multiple sites while creating a culture of accountability, continuous improvement and customer excellence.Direct involvement in initiatives that improve equipment management, operational efficiency, customer experience and revenue growth.The opportunity to collaborate with site managers, Account Executives, Divisional Directors and senior management to develop solutions that meet customer and business needs.What You Will Do in This Role?Provide leadership, planning and direction to on-site service programs to ensure operating and financial goals are achieved.Effectively manage and maintain customer relationships, seeking to understand customer needs and provide solutions that promote revenue growth, cost containment and expansion of services.Manage medical equipment inventory and par levels effectively.Provide strategic direction and vision for the team. Lead, motivate and develop team members to perform and execute at their highest level.Establish short- and long-term goals and hold yourself and the team accountable for timely completion of assignments and achievement of expected results.Recruit, train and develop employees through cross-training, lateral training, continuous improvement opportunities, ongoing feedback and focused action steps.Perform assessment evaluations to force rank team members and provide stretch assignments to employees identified as high potential.Coach team members to understand their role in executing business strategy and practices.Build credibility and trust with hospital administration, clinicians and staff while creating positive customer experiences.Partner with site manager(s), Account Executives and Divisional Directors during customer meetings.Identify and resolve customer and staff concerns, discrepancies and disagreements using effective conflict resolution skills.Maintain awareness of costs and identify and implement opportunities to improve operational efficiency.Communicate performance results, business plans and resource needs effectively to senior management.Apply in-depth knowledge of medical equipment, including equipment names, appearance and accessory lists, and conduct equipment training for company and customer staff.Lead and support continuous improvement initiatives.Balance internal and external priorities ranging from day-to-day problem solving to long-term strategic planning.Maintain a proactive approach to safety, health and quality in compliance with company, governmental and customer policies and regulations.Comply with patient privacy laws in all matters.Maintain and project confidence, enthusiasm and a professional image while demonstrating strong communication, facilitation, analytical and problem-solving skills.Perform other assigned duties.What You Will Need for This Role?Bachelor’s degree related to business administration, engineering, health care or related field. Master’s degree preferred.10 years of supervision/management experience and customer excellence experience. Multi-unit management experience preferred.Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment, supply chain management and biomedical engineering.Business and financial management expertise to assist with contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.Profit and Loss (P&L) statement and budget management experience.Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).Willingness to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.Valid driver’s license.