Director of Information Technology

GLOBALSTEP | Director – Information Technology l Pune Magarpatta l WFO What We Are Looking For15+ years of progressive experience in M365, Security, network and Remote Infrastructure Management technology operations, or related disciplines, including significant leadership responsibility.Deep practical knowledge of Microsoft 365, including administration, identity, security, collaboration, endpoint management, governance, and adoption.Proven experience designing and implementing enterprise security architecture across identity, access, devices, endpoints, networks, cloud platforms, data movement, and egress.Experience establishing, leading, or governing 24x7 SOC and NOC operations, including managed-service-provider models.Strong capability in network and infrastructure architecture across multi-site and globally distributed environments.Ability to evaluate technology tools objectively and implement solutions that are effective, secure, scalable, and cost-conscious.Credibility and confidence in client-facing discussions involving IT architecture, cybersecurity, controls, incidents, audits, and compliance requirements.Working knowledge of AI capabilities within the Microsoft ecosystem, particularly Microsoft Copilot, and the governance considerations required for enterprise adoption.Experience supporting AI, automation, or digital-productivity initiatives across delivery and corporate functions.Experience building global or offshore IT-support models, remote infrastructure management, service desks, and follow-the-sun operations.Strong vendor, budget, contract, service-level, and stakeholder-management capability.Excellent communication, documentation, decision-making, and executive-presentation skills.High ownership, sound judgment, urgency, and the ability to operate effectively in a fast-moving, globally distributed business.Also, Valuable

• Experience in video games, IT services, engineering services, BPO, digital services, or other client-driven delivery environments.
• Experience supporting offices and delivery centers across multiple countries and time zones.
• Exposure to gaming-development environments, specialized hardware, secure client connectivity, remote work, and studio operations.
• Knowledge of Zero Trust, endpoint detection and response, SIEM, SASE, data-loss prevention, vulnerability management, cloud security, and security frameworks.
• Experience with disaster recovery, business continuity, cyber-incident response, audit readiness, and client security assessments.
• Relevant certifications such as CISSP, CISM, CCSP, Microsoft, Azure, ITIL, Cisco, or equivalent credentials.Role Specific -The role will work closely with the CEO, global leadership, clients, technology partners, and teams operating across multiple time zones. Flexibility in working hours will therefore be required, including availability for critical incidents, client discussions, and coordination with North American and European stakeholders. As the executive owner of IT and security operations, the role is expected to ensure appropriate 24x7 coverage while building a sustainable operating model for the teamWhat You Will Own1. Microsoft 365 ExcellenceLead a top-quality implementation and ongoing optimization of Microsoft 365. Strengthen identity and access management, collaboration, productivity, endpoint management, information protection, governance, administration, and user adoption across the organization.2. 24x7 Security and Network MonitoringEstablish and oversee effective 24x7 Security Operations Center (SOC) and Network Operations Center (NOC) monitoring. Define monitoring coverage, alerting, escalation, incident response, service levels, operating metrics, and integration between internal teams, managed-service providers, and business stakeholders.3. Network and IT ArchitectureDefine the network and broader IT architecture of GlobalStep so that it is secure, scalable, resilient, cost-conscious, and responsive to business needs. Own architecture standards and guide the administration of connectivity, infrastructure, cloud services, endpoints, office technology, remote access, and related platforms across all locations4. Enterprise Security ArchitectureDesign and implement Global Step’s security architecture, including security-system design, tool evaluation and selection, implementation, operating procedures, and continuous improvement. Ensure that the architecture addresses, at a minimum, identity, access, devices, endpoints, networks, cloud environments, data movement, and egress controls.5. Client-Facing IT and Security LeadershipServe as a senior interface for clients on IT, infrastructure, cybersecurity, compliance, connectivity, access, incident, audit, and assurance matters. Represent GlobalStep confidently in client discussions, respond to technical and security requirements, support due-diligence processes, and build client confidence in GlobalStep’s technology environment and controls.6. Cost-Effective Technology SolutionsIdentify, evaluate, and implement low-cost, highly effective technology solutions, including antivirus and endpoint protection, conferencing, collaboration, connectivity, and office-to-office communication tools. Balance security, reliability, usability, scalability, and total cost of ownership when making technology decisions.7. AI Enablement within Microsoft 365Build sufficient organizational and technical capability to implement AI tools embedded within Microsoft 365, including Microsoft Copilot and related capabilities. Develop adoption plans, security and governance guardrails, use cases, training, and measurement approaches that produce meaningful improvements in productivity and decision-making.8. AI Support for Delivery and Corporate FunctionsSupport the rollout of capabilities that leverage AI in the delivery of client services and in the automation or assistance of non-billable work. Partner with business, delivery, process, and functional leaders to enable secure experimentation, select practical tools, support implementation, and ensure appropriate controls around data, access, intellectual property, and client obligations9. Remote Infrastructure Management and Global SupportDevelop and deploy a remote infrastructure management and IT-support strategy that centralizes appropriate support capabilities in India, improves coverage and consistency, reduces global support costs, and minimizes the need for onshore resources without compromising service quality or business continuity10. IT Operations, Governance and Service ManagementCreate clear standards, operating procedures, asset controls, service-management practices, vendor governance, budgets, performance metrics, risk registers, disaster-recovery arrangements, and business-continuity capabilities. Ensure technology services are measurable, accountable, well documented, and continuously improved.11. Team and Partner LeadershipBuild, lead, and develop a capable IT and security organization. Clarify responsibilities across global and India-based teams, select and manage external vendors and managed-service partners, set performance expectations, and foster a culture of ownership, responsiveness, security awareness, and service excellence.What Success Looks Like
• Microsoft 365 is implemented and administered to a high standard, with strong adoption, security, governance, and productivity outcomes
• Microsoft 365 AI capabilities are deployed securely and deliver measurable efficiency improvements.
• GlobalStep operates with a clearly defined, documented, and scalable enterprise IT and security architecture.
• Identity, access, device, network, endpoint, cloud, and egress risks are addressed through layered and consistently implemented controls
• 24x7 SOC and NOC monitoring provides timely detection, response, escalation, and operational visibility.
• Clients receive credible, timely, and technically sound responses on IT and security matters.
• Global offices and teams collaborate through reliable, cost-effective conferencing and connectivity solutions
• AI-enabled delivery and corporate-function initiatives are supported by practical infrastructure, security, and governance
• Remote infrastructure management and IT support are increasingly centralized in India, reducing cost while maintaining or improving service quality
• IT performance, risks, vendors, assets, incidents, costs, and service levels are visible and actively managed.