Director of Information Technology

Director of Information Technology

Location: Austin, TexasAbout the RoleWe are seeking an experienced Director of Information Technology to lead technology strategy, infrastructure, business systems, and IT operations for an established, multi-channel retail organization.This individual will oversee the reliability, security, and continued development of the organization's technology environment, supporting corporate operations, retail systems, inventory management, and business applications.The ideal candidate combines strategic leadership with practical execution and understands how technology supports retail operations.

This person will oversee IT infrastructure, cybersecurity, enterprise systems, vendors, budgets, and technology initiatives while partnering with executive leadership to improve operational efficiency and support business growth.Key ResponsibilitiesIT Strategy & LeadershipDevelop and execute the IT strategy, technology roadmap, and annual operating budget.Lead IT operations, infrastructure, business applications, and technical support.Establish technology standards, policies, procedures, and performance metrics.Partner with executive leadership and department heads to align technology investments with business priorities.Lead and develop IT personnel while managing external service providers and technology partners.Infrastructure & Cloud OperationsOversee cloud environments, servers, networking, connectivity, identity management, and endpoint infrastructure.Manage Microsoft Azure, Microsoft 365, Entra ID, and related enterprise technologies.Oversee network infrastructure, wireless connectivity, switches, and firewalls across business locations.Maintain system availability, disaster recovery, business continuity, and infrastructure lifecycle planning.Identify opportunities to modernize infrastructure, strengthen reliability, and optimize technology costs.Retail & Business SystemsOversee technology supporting retail operations, including point-of-sale (POS) systems, inventory management, warehouse operations, and related applications.Manage integrations between ERP, POS, financial, inventory, ecommerce, and other business systems.Partner with business stakeholders to streamline workflows, address system gaps, and improve data accuracy.Lead application implementations, upgrades, integrations, and automation initiatives.Ensure business-critical systems effectively support daily operations and reporting.Cybersecurity & Risk ManagementOwn the organization's information security strategy, policies, and risk management practices.Oversee identity and access management, endpoint protection, vulnerability management, and incident response.Establish security controls, monitoring, employee awareness, and remediation processes.Coordinate audits, compliance initiatives, third-party assessments, and disaster recovery testing.Projects, Vendors & Financial ManagementLead infrastructure upgrades, software implementations, system integrations, and strategic IT projects.Manage IT budgets, licensing, procurement, vendor contracts, and service-level agreements.Evaluate technology investments based on business value, security, scalability, and total cost of ownership.Identify opportunities to reduce costs, automate processes, and improve service delivery.Establish project priorities, timelines, governance, and accountability for successful implementation.QualificationsBachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent practical experience.10+ years of progressive IT experience, including several years in a leadership role overseeing IT operations, infrastructure, enterprise systems, or technology strategy.Demonstrated experience leading IT teams and external service providers, managing technology budgets, and overseeing strategic IT initiatives.Strong experience with cloud infrastructure, Microsoft Azure, Microsoft 365, identity management, networking, and cybersecurity.Experience overseeing enterprise applications, system integrations, and technology projects.Knowledge of network security, endpoint management, disaster recovery, and business continuity.Ability to connect technology decisions to business operations, risk management, cost control, and organizational goals.Strong business judgment, communication skills, and the ability to work directly with executive leadership.Preferred ExperienceExperience in retail, wholesale, distribution, ecommerce, or multi-location operating environments.Familiarity with POS systems, inventory management, warehouse operations, and retail technology infrastructure.Experience with ERP platforms such as Microsoft Dynamics 365 Business Central, NetSuite, Sage, or comparable systems.Familiarity with Microsoft Intune, Defender, Cisco Meraki, and related cloud and network security technologies.Exposure to API integrations, automation, Power Automate, Celigo, MuleSoft, SQL, or similar technologies.ITIL, Agile, PMP, or relevant Microsoft certifications.Experience with IT governance, audit controls, compliance, and vendor contract negotiations.What Success Looks LikeThe Director of Information Technology will establish clear ownership of the technology environment, strengthen security and infrastructure reliability, improve integration across business-critical systems, and deliver technology initiatives that support retail operations and organizational objectives. This leader will balance long-term planning with practical execution while building a responsive, accountable IT function.