Director of Information Technology

Position Summary: The Director of IT will be responsible for management of the organization’s technology infrastructure, security and DevOps, to include networking, telecommunications, systems administration and service desk administration. This role will partner with functional leaders to understand their current/future needs to drive and grow the business. This role is crucial in supporting a fast-paced Consumer Packaged Goods (CPG) environment, emphasizing scalability, innovation and efficiency.Essential Duties and Responsibilities: Lead the organization’s AI innovation and implementation strategy, partnering with cross-functional leaders to identify, prioritize, and deploy secure, scalable, and responsible AI solutions that improve operational efficiency, employee productivity, customer experience, and business performanceDevelop and implement advanced IT strategies that are aligned with the company’s short- and long-term business goalsConduct reviews for peers and subordinates around architecture and design and evaluate the quality of IT deliverablesLead initiatives to modernize and digitize processes, leveraging emerging technologies to enhance customer experience and operational efficiencyManage project assignments and workload for team members, manage requirements and recommendations for purchases of software and hardwareManage the IT, ERP, Development and IT Q/A teams, including budget and performance, systems upgrades, etcImprove company efficiency and workflow through the deployment of effective IT toolsEvaluate, develop and implement IT policies and procedures and equipment for maximum efficiency and cost containmentDevelop and maintain company Disaster Recovery PlanCollaborate and work directly with departments and the computer security team to implement and enforce applicable regulations and policies; SOX, PCI, and moreOwn networking responsibilities, including but not limited to managing Cisco/Meraki switches and firewalls, configuring new equipment, upgrading old equipment, and maintaining working knowledge of ACLs, VLANs, Port configuration, and LAN to LAN technology, including the relationships with third party service vendorsThrough the management of third party IT service providersProvide backup administration functions through various methods including Veeam, Scripts, and Windows backups to include setting up backup processes and verification processes; perform failure monitoring and recovery proceduresMonitor and respond to system alerts to ensure performance and a high-performing, stable production and development environmentEnsure quality and profitable services are performed as per the agreed SLAParticipate in a 24x7 on call rotation and respond to outages related to network infrastructure and servicesEscalate support issues to third parties, as neededProvide regular project status reportsPredict project risk factors and address proactivelyPerform other duties as assigned

Qualifications

Must have 10+ years of technology infrastructure experienceMinimum 5+ years of supervisory experienceBachelor’s degree in information technology or related fieldMust have 5+ years of experience administering medium-scale networks on Windows platformsDemonstrated skill with server virtualization, Internet Protocol (IPV4/6), Palo Alto, Cisco, and Meraki network administration and troubleshooting, Nav/Business Central, Office365 and Active DirectoryKnowledge of network security software, end user device security softwareMinimum 5 years of operational management experience supporting cloud deployments in one of the following environments: AWS and AzureExcellent planning and project management skillsSelf-starter with a high level of initiative and strong sense of ownershipStrong communication and interpersonal skillsUnderstanding of IT budget principlesWorking Environment:Fast-paced work environment which requires creativity and adaptabilityDaily interaction with various departments via written, verbal, and electronic communicationsAbility to work some evenings and a few weekends

Benefits

Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, flexible PTO, and sick time.Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.Recruiting for this role ends on ­­­­­­­­11/15/2026.Charlottes Web provides equal employment opportunities to all employees and applicants for employment.Position requires 3 days in office.