Director of Office Administration

Director of Office Administration - Palo Alto, CA (Hybrid)A leading national law firm is seeking a Director of Office Administration (DOA) to oversee business services staff, office operations, and facilities across its Palo Alto and San Francisco offices, with additional oversight of a smaller satellite office. This is a high‑impact, hands‑on leadership role responsible for ensuring operational excellence, staff development, and seamless coordination across administrative functions.About the RoleThe DOA serves as the primary liaison between attorneys and business services staff and partners closely with HR, Finance, IT, and firm leadership. This role requires a strategic, solutions‑oriented leader who can manage day‑to‑day operations while also planning for the evolving needs of a dynamic, multi‑office environment.Key ResponsibilitiesStaff Leadership & ManagementLead all business services staff, including Facilities, Reception, and Administrative Support.Oversee recruiting, training, performance management, employee relations, and resource allocation.Foster a collaborative, client‑service‑focused culture with an emphasis on efficiency and operational excellence.Facilities & Office OperationsManage space planning, design, inventory control, records storage, telecommunications, and general office services.Coordinate with vendors and landlords; ensure compliance with safety and security protocols.Maintain a thorough working knowledge of office procedures, personnel, and workflows.Financial & Billing OversightLead budgeting, forecasting, and financial planning for office operations and capital improvements.Oversee accounts payable, local financial processes, and billing workflow.Partner with attorneys and billing teams to ensure timely, accurate client billing.Strategic & Operational ManagementDrive organizational development, quality control, and process improvement initiatives.Support risk management and cost‑effective operational strategies.Oversee onboarding and orientation for new business services staff and assist with administrative recruiting.QualificationsBachelor’s degree required; Business Administration, Management, HR, or related field preferred.8+ years of relevant experience, ideally within a law firm or professional services environment.Proven experience managing teams and office operations.Strong communication, analytical, and decision‑making skills.Experience with budgeting, billing support, and inventory management.Proficiency with Microsoft Office and standard practice management/billing software.HR certifications (SHRM‑CP, SHRM‑SCP, PHR, SPHR) preferred.