Director of Operations

Director of OperationsLocation: West MidlandsSP Exec are delighted to be partnering with a leading business within the hospitality, leisure and visitor experiences sector to appoint an experienced Director of Operations.This is an exciting opportunity to join a growing organisation where you'll play a key role in leading the operational and commercial performance of a portfolio of customer-facing experiences.You'll be responsible for driving operational excellence, improving commercial performance and delivering exceptional guest experiences across a fast-paced, experience-led environment.The RoleThis is a varied leadership role combining commercial accountability with operational delivery.Working closely with the wider leadership team, you'll oversee day-to-day operations, lead high-performing teams and identify opportunities to improve performance, profitability and the overall customer journey.Key ResponsibilitiesLead the day-to-day operational performance across multiple customer-facing experiences.Take ownership of operational budgets and contribute to overall commercial performance.Drive efficiencies while maintaining exceptional guest satisfaction.Review and improve operating procedures to maximise performance.Use operational data and commercial insight to improve trading performance and customer experience.Lead, coach and develop operational teams, creating a culture of accountability and continuous improvement.Champion outstanding customer service across every touchpoint.Ensure the highest standards of health, safety and operational compliance.Monitor performance against key business KPIs and implement improvement plans where required.Build strong relationships with internal stakeholders and support wider business objectives.About YouYou'll be an experienced operational leader with a strong commercial mindset and a passion for delivering exceptional customer experiences.You'll thrive in fast-paced environments, enjoy developing people and be confident making decisions that improve operational performance.We're particularly interested in candidates from:HospitalityLeisureVisitor attractionsEventsEntertainmentExperiential venuesTheme parksMulti-site customer-facing operationsYou'll BringProven operational leadership experience within a customer-focused commercial environment.Strong commercial awareness with demonstrable P&L responsibility.Experience leading and developing high-performing teams.A track record of improving operational performance and customer satisfaction.Excellent stakeholder management and communication skills.Strong knowledge of health & safety and operational compliance.A proactive, hands-on leadership style with a continuous improvement mindset.What's on OfferA high-profile operational leadership role within a growing organisation.The opportunity to shape operational performance and enhance guest experience.A collaborative environment with genuine autonomy and scope to make an impact.Long-term career development within a successful and evolving business.If you're a commercially minded operations leader looking to take the next step in your career within a dynamic, customer-focused organisation, we'd love to hear from you.